Tour Guide

Description

Position: Part Time Tour Guide

FLSA Status: Non-exempt Hourly

Reports To: Tour Operations Manager

Location: Louisville Slugger Museum & Factory  

Position Summary: 

Serve as an ambassador for Hillerich & Bradsby Co. and Louisville Slugger Museum & Factory.  Provide dynamic, enthusiastic, professional tours of the Louisville Slugger bat factory.  Hand turn, burn brand, and cover Hold a Piece of History as needed.  Assist with programming and rental events as needed.  Provide interaction with guests in exhibit areas and bat vault.   

Essential Functions: 

• Give six to seven guided tours of the bat factory each day while adhering to the standard tour script and maintaining an enthusiastic, dynamic approach to every tour. 

• Assist with programming.  This includes, but is not limited to, bat vault presentation, hand turning, burn branding, and hold a piece of history experiences.  

• Provide top-notch interaction with all guests, in all areas of the museum, at all times. 

• Assist other guides with gathering guests for tours and programming.  

• Perform other job-related duties and responsibilities as assigned.

Requirements

Competencies Required for This Position:

To perform the job successfully, an individual should demonstrate the following competencies:  

• Sportsmanship – Achieves greatness by living the values of team sports which includes self-confidence, hard work, dedication and treating others with respect. 

• Business Expertise – Knows their business; has technical expertise and skill.  Understands this industry; its standards, practices, and processes.  Demonstrates mastery of required job-related knowledge and mastery in performing essential job requirements.  Understands the relationship of their business unit to Company.

• Professionalism – Treats others with respect and consideration regardless of status.  Reacts well under pressure.  Accepts responsibility for own actions and follows through on commitments.  Exhibits passion and excitement for their work.  Is positive and vigorous in actions.  Maintain optimism through ups and downs; bounces back undaunted.  

• Qualifications: 

• High School Graduate-some college preferred

• Must be a polished, dynamic public speaker

• Must have a professional appearance

• Knowledge of and passion for baseball