The Field Technician Position

• Utilizes knowledge, skills, and electrical testing equipment to evaluate systems accurately for maintenance, warranty repairs, design, and other purposes; diagnoses and repairs solar and storage systems and electrical components
• Provides training to service staff on system operation such as how to identify, resolve, and repair issues etc.
• Completes quality assurance inspections, documents corrective actions, and ensures completion of corrective items within defined timelines
• Submits service reports immediately following work order completion
• Identifies solutions to resolve technical design problems, including electrical systems used during construction; collaborates closely with manufacturers and engineering team
• Develops and uses knowledge of all roof types and the appropriate flashings and mounts to use on those roofs
• Manages vehicle material stock and equipment inventory
• Maintains compliance with all SunStrong Management Safety policies and practices

• Provides training to customers about service process, system usage, system operation, performance, and maintenance
• Manages and resolves customer maintenance, service tasks and issues in a timely manner
• Documents progress and other key communications to customers and relevant SunStrong Management employees using appropriate software
• Develops positive and professional relationships with dealers, service-only providers, and channel partners within an assigned service area

• High School Diploma (or GED)
• 3+ years’ electrical experience
• Current, valid Driver’s license with acceptable Motor Vehicle Report
• Proficient in speaking, reading and writing English
• Working knowledge of the National Electric Code (NEC)

• OSHA 30 Certified
• Formal apprenticeship and/or vocational training experience
• 3+ years’ experience in the solar electric industry
• 4+ years’ electrical experience
• Bilingual, English and Spanish (preferred, not required)

• Proficiency using Microsoft Office
• Organized and maintains a professional appearance
• Strong verbal and written communication skills
• Reads and interprets blueprints, schematics, and wiring diagrams

• Location varies depending on job site
• Able to work an adjusting schedule and respond to emergencies
• Driving Required; Valid Driver’s License and Motor Vehicle Report required

• Long hours spent outside of residential rooftops, driving to customer residencies, some ground and rooftop work
• Various weather conditions include cold and snowy, hot and humid, and everything in between; must be comfortable working in different environments
• Must be able to lift and carry up to 50 pounds; assistance may be provided for oversized items
• Must be able to sit, stand, walk, and drive for up to 8 hours at a time
• Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulders

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
• Competitive compensation
• Company vehicle provided
• Paid time off, including 7 holidays and Paid Parental Leave 
• Cell phone allowance for many roles