Patient Service Representative - Cayuga Heart and Vascular Center

Patient Service Representative

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

The Cayuga Heart and Vascular Center Patient Services Representative serves as a key member of a multidisciplinary team dedicated to providing inpatient and outpatient cardiovascular services. Successful candidates will be results driven, organized, and collaborative individuals with a dedication to quality customer service.

Roles and Responsibilities:

• Coordinate with outpatient clinics to schedule cardiac testing and invasive cardiovascular procedures.
• Collaborate with outpatient and inpatient services to verify patient demographics, procedural ordering, and procedural authorization.
• Reconcile provider and schedules with procedural unit schedules and verify appropriate block utilization
• Creates and organizes all aspects of patient charts, maintains adequate levels of office supplies.
• Manage the operations of the front desk of the department, provide a welcoming forward facing demeanor for all incoming outpatients and provider requests.

Required Skills and Experience:

• Associates degree or equivalent experience
• Proficient in Microsoft Office suite
• Strong interpersonal skills with experience in customer service

Preferred Skills and Experience:

• Bachelor's degree Preferred
• Experience in Electronic Medical Record Systems such as Meditech, Medent, and Epic.

Physical Requirements:

• In writing an ADA compliant job description, please work with your HRBP or TA Partner to complete a physical demands analysis using the associated ADA Compliant language guide and considering:
  • Purpose and Essential Functions
  • Physical / Sensory / Cognitive Needs
  • Critical Weights and Measures
  • Environment Exposures
  • Physical Expectations of the Role
  • Time Allocation / Frequency of Tasks

Location and Travel Requirements:

• In person at the Cayuga Heart and Vascular Center at Cayuga Medical Center
• 0% Travel can be expected in this role

Compensation Disclosure:

• $18.50 to $23.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [email protected].