Freight Forwarding Manager

Key Responsibilities: Responsibilities include but are not limited to:

1. Strategic Coordination

• Design and implement land transportation strategies tailored to various regions in Africa.
• Coordinate with internal partners to ensure smooth logistics operations.
• Optimize routing and scheduling to minimize costs and transit times.
• Client Relationship Management / Support client reporting
• Identify potential risks in transportation routes and develop contingency plans.
• Lead and supervise all project team members targets with daily follow-up

2. Clearance Transportation and Scheduling

• Plan and supervise transportation of commodities end to end (road, rail)
• Ensure on-time delivery and resolve bottlenecks promptly!
• Stay updated on changes in transportation regulations and policies across different African countries
• Ensure that all vital documentation for clearance and transportation is complete and accurate

3.Supplier and Stakeholder Management

• Act as the primary point of contact for clients regarding land logistics services.
• Understand client requirements and develop customized solutions.
• Maintain high levels of customer satisfaction through effective communication and delivery.
• Regulatory Compliance
• Maintain communication between field offices, logistics clusters, and operations centers.
• Liaise with local authorities, customs, and regional partners across African countries.
• Frequently travel across various locations in Africa.
• Tracking performance metrics and delivering reports.

4.Compliance, Risk & Safety

• Ensure adherence to HSE (Health, Safety & Environment) standards and international logistics protocols.
• Conduct risk assessments and implement mitigation measures for cross-border operations.

5.Documentation & Reporting

• Generate analytical reports (indictor tracking, asset management, pipeline flow capacity utilization).
• Ensure audit-ready records, support and provide input to the development of logistics SOP.
• Proficiency in logistics software and tools for tracking and reporting.

6.SHEQ

• Understand and make sure of compliance of the SHEQ Policy within logistics and administrative processes.
• Ensure logistical and administrative documentation (e.g., shipping records, schedules) aligns with SHEQ procedures and is properly controlled.
• Report any SHEQ non-conformities in logistics operations to the Regional Commercial Manager.
• Support SHEQ objectives by ensuring efficient and safe administrative support.
• Participate in SHEQ training and participate in audits by providing relevant records.

7.Work Hours

• This role requires regular attendance on-site Monday through Friday. Occasional overtime and weekend work may be required.

​Knowledge, Skills and Abilities

• Solid understanding of African trade routes, customs regulations, and logistics networks.

• Ability to lead cross-border operations and multicultural teams.
• Sophisticated data analysis and reporting skills (MS Excel, ERP, or logistics tracking systems).
• Excellent skills in planning, negotiation, and problem-solving.
• Commitment to ethical and sustainable logistics practices.
• Process orientated with a good attention to detail.
• Highly organised with the ability to prioritise tasks in constantly evolving environment.
• Must be able to work under pressure and adhere to daring deadlines
• High level thinking and problem solver
• Organised and detailed

Reporting Responsibilities

• Controller Month end report

• WIP management   
• Transit times KPI     
• POD tracking- daily
• Claims register
• Demurrage schedules- After project complete sent to client
• ISO audit samples – All Project Documents must be saved on Shared Folder
• FFMS system for Project completeness
• Margin and volume analysis

Key Relationships:

• Internal
• Operations team across regions
• Regional commercial team
•  External
• Customer Focused
• Vendors management
• Finance team
• Management team
• Transport Team