People Leader Caribbean and Central America

Company:

Marsh

Description:

The People Leader (Caribbean and Central America) is a strategic and commercially minded human capital advisor who connects business priorities, people strategy, organizational effectiveness, and financial considerations to support sustainable business performance. The role requires strong logical thinking, empathy and the ability to connect the dots across complex situations in order to identify risks, clarify priorities and develop practical solutions. Through trusted relationships, excellent communication and a highly organized approach, the People Leader enables senior leaders to make informed, balanced, and timely decisions.

This person collaborates with HR Managers and Centers of Excellence, to implement and evaluate initiatives and plans that result in increased organizational effectiveness, engagement, leadership performance and the overall colleague experience.

Responsibility includes support to leaders at levels below CEO for Republica Dominicana, Panamá, Costa Rica and Puerto Rico.

This role will be based in Santo Domingo, Dominican Republic. This is a hybrid role that has a requirement of working at least three days a week in the office.

What is in it for you?

• Join an outstanding global company with a strong brand and strong results to match.
• The opportunity to develop, articulate and lead delivery of human capital strategies for the business, derived from and directly supporting the strategic plan.
• Opportunity to engage with other areas within Marsh businesses to understand the full scope of client relationship and service.
• Work with dynamic and diverse colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.
• Act as a recognized subject matter expert who manages large-scale projects, providing coach and advice to senior leaders, and together solve complex problems.

We will count on you to:

• Align people and talent initiatives with business goals and strategies to ensure superior organizational performance can be achieved.
• As a senior advisor on people strategy to the business, this role collaborates with leaders to support strategic initiatives such as organizational design/effectiveness, workforce, and succession planning.
• Drive organizational re-design in anticipation of evolution in the business as a result of changing client expectations and requirements.
• Connect business priorities, people data, financial considerations and employee insights to identify root causes, anticipate risks and develop practical, sustainable solutions.
• Apply sound judgment and strategic thinking to complex people matters, balancing business needs, colleague experience, compliance requirements and financial implications.
• Translate complex information into clear recommendations and actionable plans for senior leaders and key stakeholders.
• Demonstrate empathy and emotional intelligence when managing sensitive employee, leadership and organisational matters.
• Build strong relationships across the business by understanding different perspectives, connecting the right people and facilitating effective collaboration.
• Use a structured and organised approach to manage multiple priorities, follow through on commitments and ensure timely delivery of agreed actions.
• Understand workforce costs, budgets, financial impacts and business cases, using data and financial insights to support responsible people-related decision-making.
• Continuously look for opportunities to simplify processes, improve the employee experience and increase the effectiveness of HR solutions.

What you need to have: 

• At least 10 years of relevant experience as HR Head or HRBP
• Master´s degree as preferable.
• Experienced in working in a matrix structure preferable in multinational organizations.
• Experience designing, managing, and implementing innovative projects that promote organizational transformations through Talent or HR strategies.
• Experience on delivering changes through structured programs as well as exceptional time management and being able to manage multiple priorities at the same time.
• Recognized as an experienced advisor and coach to senior leaders, advising business strategies and priorities.
• Understands international or global issues and solutions affecting the workforce of the future and can explain how this would be applied in an HR context.
• Knowledge and experience of operating in the relevant business regulatory/statutory environments and markets, possessing the technical knowledge required to inform strategic decision making and solution selection.
• Demonstrated experience in leveraging metrics, SLAs and technology to shape execution process improvement and drive insights for proper decision making.
• Commercially oriented mindset, experienced in creating and evaluating the business cases for changes and new initiatives to ensure an appropriate return.
• Passion for delivering excellence through working in partnership with others, including cross-function and cross-geography teams.
• Proven record in adapting to changing skills requirements.
• Solid communication skills both in Spanish and English
• Highly driven and motivated individual

Additional experience and capabilities

• Demonstrated ability to connect the dots between business strategy, organizational priorities, people implications, workforce data and financial outcomes.
• Strong analytical and problem-solving skills, with the ability to assess complex situations, identify practical alternatives and recommend solutions from a strategic perspective.
• Comfortable working with numbers, workforce metrics, budgets, compensation data, and financial information to inform recommendations and measure impact.
• Highly organized, with strong planning, prioritization, and execution skills in a fast-paced, matrixed, and multi-country environment.
• Curious and continuously learning, with the ability to ask insightful questions, challenge assumptions constructively and explore new approaches to people and business challenges.
• Demonstrated empathy, emotional intelligence and discretion when dealing with confidential, sensitive, or high-impact matters.
• Exceptional communication and stakeholder management skills, with the ability to communicate clearly, credibly, and confidently with colleagues, executives, and senior business leaders.
• Able to simplify complex issues and present clear, concise, and compelling messages in both written and verbal communication.
• A solutions-oriented mindset, with the resilience and adaptability to navigate ambiguity, changing priorities and evolving business requirements.

What makes you stand out?

• A naturally curious mindset, with a genuine interest in understanding the business, its clients, its colleagues, and the broader external environment.
• A reputation for being organized, dependable, collaborative, and focused on delivering high-quality outcomes.
• The ability to remain calm, empathetic, and solution-focused when managing complex or sensitive situations.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.