- Location
- UK - Sheffield - Fountain Precinct, United Kingdom
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Source
- Workday
Description
Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
- Provide comprehensive administrative support to the Sheffield Agency & Development Team and wider office.
- Act as the first point of contact for incoming enquiries via phone, email and in person.
- Manage diaries, coordinate meetings, conference calls and property viewings.
- Prepare meeting papers, agendas and presentations.
- Produce and format reports, client documents, presentations, letters, minutes and correspondence.
- Support business travel arrangements, conferences, team events and strategy days.
- Attend meetings, take minutes and follow up on agreed actions.
- Build strong relationships with clients, colleagues and stakeholders while acting as an ambassador for the team.
- Maintain records and databases using internal systems.
- Gather, validate and analyse data, transforming information into clear reporting and dashboards.
- Coordinate client invoicing and support supplier invoice processing.
- Assist with expense claims, travel approvals and referral processes.
- Support mandatory training administration and team compliance activities.
- Liaise with IT teams to help resolve system issues and support colleagues where required.
- Support risk, audit, AML and compliance processes, working closely with specialist teams.
- Ensure electronic filing systems, records and property files are accurately maintained and audit-ready.
- Act as the team's Information Security Champion, promoting best practice and escalating issues where necessary.
- Maintain contact information across company platforms and manage document storage and retrieval systems.
- Update property databases, mailing lists and marketing information, including the addition of new instructions.
- Act as Marketing Coordinator for the team, ensuring all collateral aligns with brand standards.
- Coordinate the production of marketing materials including presentations, newsletters, invitations, pitch documents and property campaigns.
- Support social media activity, including LinkedIn content.
- Assist with CRM and business development initiatives.
- Coordinate pitch production with internal creative, marketing and business development teams.
- Organise and support team and client events from planning through to delivery.
- At least 1 year's experience in an administrative, operations, executive assistant or business support role.
- Strong Microsoft Office skills, including Word, Excel, PowerPoint and Outlook.
- Excellent organisational and time management abilities.
- Strong communication and stakeholder management skills.
- High attention to detail and commitment to quality.
- Ability to manage multiple tasks and priorities simultaneously.
- A proactive, solutions-focused approach and willingness to take ownership.
- Experience supporting business development, marketing or events.
- Exposure to compliance, audit, AML or information security processes.
- Experience working with CRM systems and databases.
- Experience supporting senior stakeholders or leadership teams.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.