Customer Service Representative

Description

Customer Service Rep – Because Glass Isn't the Only Thing We Shape!

Are you ready to take your customer service skills to the next level in a dynamic and hands-on environment? Join Hartung Glass Industries, where we're looking for someone like you to help support our customers and keep them happy. Plus, fantastic benefits, this is your chance to grow with us.

What We Offer You:

- Comprehensive medical, dental, vision, and disability benefits

- Quarterly Profit Sharing

- 401k with employer match

- Wellness programs to keep you at your best

- Career development and growth opportunities

- Referral bonuses

Your Role:

As a Customer Service Representative, you'll be the bridge between our cutting-edge technology and top-notch customer service. You'll be supporting customer needs with your expert communication skills.

Requirements

Key Responsibilities:

- Process customer orders, quotes, and change notices for glass orders

- Provide excellent customer service, answering calls and emails with speed and courtesy

- Track orders and manage special product or order requests in partnership with operations and sales teams

- Perform general office duties

What You Bring:

- High school diploma or equivalent

- Strong mechanical aptitude and problem-solving skills

- Familiarity with glass fabrication processes (cutting, grinding, shaping)

- Ability to read technical drawings and specifications

- 2+ years in a customer service role (glass industry experience is a plus but not required)

- Excellent communication skills and attention to detail

- Proficient in basic math and computer skills, including Microsoft Office

- A team player mindset with a passion for success

Why You'll Love Working Here:

- Competitive wage based on experience

- Low-cost comprehensive benefits package

- 401k with company match

- Paid time off (vacation, sick days, holidays)

- Quarterly Profit-Sharing Bonus