- Salary
- $250k – $370k/yr
- Location
- Washington, DC
- Workplace
- Onsite
- Type
- Full-time
- Department
- Hivemind Solutions Division
- Seniority
- Senior
- Experience
- 15+ years
- Education
- Bachelor
- Source
- Lever
Description
Job Description:
The Senior Director of Operations & Sustainment (O&S) is responsible for ensuring customers successfully deploy, operate, maintain, and evolve the company's software and VIDAR hardware products throughout their lifecycle. O&S owns the post-development operational ecosystem that enables Hivemind Vision (HMV) integrated VIDAR, Hivemind Enterprise (HME) software and the Hivemind Solutions (HMS) service to scale while maintaining exceptional customer satisfaction.
This is an exciting opportunity to build the Hivemind O&S organization from the ground up. The organization serves as the bridge between Product Engineering, Customer Success, and Field Operations by enabling successful product deployment, sustaining operational readiness, providing technical support, capturing customer feedback, and driving continuous improvement.
This role sits at the center of all Hivemind business lines, ensuring customer satisfaction post-delivery. This is a hands-on leadership role that requires both strong systems engineering instincts and the organizational discipline to build a team and establish the processes, systems, and engineering rigor necessary to support a growing customer base while ensuring issues rapidly inform future product development.
