Access Coordinator II

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Closing Date:

09/19/2026

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

COM | Peds DDC Access

Department's Website:

Summary of Job Duties:

The Access Coordinator II works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.

Qualifications:

 High School diploma/GED plus two (2) years of customer service or healthcare experience required.

Additional Information:

Responsibilities:

• Interacts with and assists the public in a professional and friendly manner as needed.

• Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

• Demonstrates positive working relationships with co-workers, management team, and ancillary departments.

• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. 

• Consistently utilizes communication devices and keeps accurate records as required.

• Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration as needed, and inputs and/or updates accurate patient information. 

• Process walk-ins, create new patient charts, access systems for orders as appropriate. 

• Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed.

• Pick up and deliver mail to mailroom, ensure the waiting room is clean, stocked with educational information and coffee.

• Perform ABN completion, schedule surgeries and/or tests.

• Issues school/work excuses, send out no show letters, take patient photos.

• Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested. 

• Collects and posts payments and issues receipts.

• Responsible for reconciliation/management change fund.

• Responsible for reconciliation of daily deposit & batch dollars and must complete deposit agreement.

• Maintain initial plan of care (signatures, etc.), and is responsible for recording daily and monthly statistics and communication of any medical records issues. 

• Attends required training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff. 
• Participates in annual educational needs assessment.
• Maintains required job skill competencies and completes skill assessments annually.
• Completes and maintains documentation of continuing education hours annually.
• May perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Crouching, Feeling, Grasping, Hearing, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking

Frequent Physical Activity:

Hearing, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Sitting, Standing, Talking, Walking

Occasional Physical Activity:

Balancing, Crouching, Kneeling

Benefits Eligible:

Yes