Customer Value Manager

We’re looking for a Commercial Value Manager to join us at Telia.

I’m Eglė Subatavičė, Head of Customer Value Management team, and I’m searching for someone ready to grow with us. We’re a supportive, forward-thinking team focused on driving customer growth, retention, and lifecycle management across Telia’s existing broadband and Telia Play customer base.

What you’ll do:

In this role, you will lead commercial initiatives spanning retention, cross-sell, upsell, and customer lifecycle management, turning customer insights into measurable business results.

• Develop and execute commercial planning, performance tracking, and customer lifecycle management initiatives that drive engagement and loyalty.

• Create and build business cases to defend your ideas, then work closely with pricing, marketing, and direct outbound sales channels to bring them to life.

• Consult and partner with our data science teams to build predictive analytics models (NBOs) that promote personalized customer experiences.

• Monitor and analyze customer data and behavior to uncover upsell, cross-sell, and retention opportunities within our existing customer base of over 600,000 subscribers.

What will help you thrive in this role:

We're seeking a dynamic, proactive individual with a broad skill set who enjoys a fast-paced environment, has a data-enthusiast mindset, and takes project ownership from start to finish.

• Proven experience of at least 2–3 years in management consulting (ideally at a senior level), segment/product management, commerce, customer loyalty, or customer lifecycle management.

• Strong knowledge of core analytical workflows, including clear proficiency in Excel (such as lookups and pivot tables) to interpret customer behavior data.

• Ability to confidently manage, align, and collaborate with multiple sales channel stakeholders (retail, inbound, outbound, and digital).

• Fluency in Lithuanian and English, backed by a higher education degree in business, economics, finance, marketing, or similar fields. Telco industry experience is a strong plus, but not a requirement.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15,000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
 

What we offer

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.

At Telia, we care about your well-being, growth, and sense of belonging:

• Additional health insurance and pension plans

• Workation: work from anywhere in the EU for up to 30 days per year

• Extra vacation days based on tenure (up to 5 additional days)

• Discounts on Telia services, including free home internet

• Partner offers and discounts (SPA, cafes, events)

• Telia Kids Club: summer camps for employees’ children

• Company-supported sports activities (yoga, basketball, running)

• Internal training, leadership programs, and job shadowing to explore new roles
   

Monthly salary range for this position: 3,350 - 4,300 EUR (gross) + annual performance bonuses. Although it may vary depending on your skills and experience.

Ready to make better happen?

We look forward to receiving your application by August 10, 2026. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner, Igor Leiste. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Eglė Subatavičė, Head of Customer Value Management, at [email protected].

Equal opportunities
At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!

More about our culture: www.telia.lt/karjera