M30 - Project Manager

Responsibilities

Project Delivery & Governance

• Lead the end-to-end delivery of website revamps, enhancements, and maintenance initiatives.
• Manage project schedules, scope, milestones, risks, dependencies, and resource planning.
• Coordinate cross-functional teams, vendors, and stakeholders to ensure successful delivery.
• Drive Agile ceremonies, sprint planning, backlog prioritization, and release management.
• Operations & Service Management
• Oversee Level 2 and Level 3 application support operations.
• Manage incident response, problem management, and service requests within agreed SLAs.
• Ensure system availability, reliability, and operational stability.

Stakeholder & Change Management

• Act as the primary point of contact for business and technical stakeholders.
• Manage change requests and prioritize enhancement initiatives.
• Ensure effective communication across project teams and business users.
• Governance & Reporting
• Monitor project progress, KPIs, risks, and compliance requirements.
• Prepare management reports, project dashboards, and executive updates.
• Ensure compliance with Government Digital Service Standards (DSS), security requirements, and project governance processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or related discipline.
• Proven experience managing large-scale digital or web development projects.
• Strong knowledge of Agile, Scrum, and project delivery methodologies.
• Experience managing application maintenance and support (AMS) environments.
• Familiarity with JIRA, Confluence, and modern project management tools.
• Excellent stakeholder management, communication, and leadership skills.
• PMP, PRINCE2, Scrum Master, or equivalent certification is an advantage.