Brand Specialist

Description

Thousand Oaks, CA | Lexus | Premier Luxury brand | Hospitality | Sales & Marketing | No automotive experience required | Hospitality and sales welcome | Southern California | Veterans encouraged to apply | $40,000 - $100,000+

IS THIS YOU?

• Our best Brand Specialists have come from luxury hotels, high-end retail, restaurants, fitness, financial services, and beyond.

• You're warm, polished, and gifted at creating memorable experiences -- guests feel genuinely cared for in every interaction with you

• You come from hospitality, luxury retail, sales, or another guest-facing role and you're ready to channel those skills into a rewarding career at one of the world's most trusted luxury brands

• You don't need automotive experience -- you need drive, genuine care for people, and the desire to build something lasting

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Lexus of Thousand Oaks represents one of the most trusted and respected names in luxury automotive -- a brand built on reliability, refinement, and an ownership experience that goes beyond the vehicle itself. Our Brand Specialists are the people who bring that experience to life. No automotive background required. We hire for genuine care, professional presence, and a hospitality-first mindset -- and train everything else.

Responsibilities

• Customer Interaction: Greet and assist guests in a professional and friendly manner.
• Vehicle Knowledge: Possess a deep understanding of the brand's vehicle lineup, including features, specifications, and pricing.
• Product Demonstrations: Conduct test drives and product demonstrations to showcase the brand's vehicles.
• Sales Presentations: Present vehicle options and packages to customers, addressing their needs and preferences.
• Negotiation: Negotiate vehicle prices and financing terms with guests.
• Closing Sales: Complete sales transactions efficiently and accurately.
• Customer Follow-Up: Maintain contact with customers after the sale to ensure satisfaction and address any concerns.
• Inventory Management: Assist in maintaining accurate vehicle inventory records.
• Store Appearance: Contribute to a clean and organized dealership environment.

Qualifications

• No automotive experience required -- we will invest in your Lexus brand and product training from day one

• Previous experience in hospitality, luxury retail, sales, or a guest-facing role strongly preferred

• Polished, professional presence -- Lexus guests expect to feel genuinely welcomed and expertly served from the first interaction

• Natural communicator who listens well, builds rapport quickly, and follows through with integrity

• Self-motivated with a genuine desire to grow your earnings and your career

• Comfortable with CRM tools and digital communication -- or quick to learn them

• Valid driver's license with a clean driving record

• A genuine hospitality mindset -- the guest experience is your standard, not a checklist

WHAT WE OFFER

• Income potential of $40,000 - $100,000+ annually

• Paid Lexus brand and product training -- manufacturer-supported and designed to make you a genuine Lexus expert

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong Brand Specialists grow into senior consultant, finance, and sales management roles at Swickard

• Employee vehicle purchase and service discounts

• A team culture built on hospitality, accountability, and genuine care for every guest

WHY LEXUS OF THOUSAND OAKS

• Lexus is one of the most trusted luxury brands in the world -- built on a guest experience that earns loyalty for life. Your job is to be the person who delivers that experience at every touchpoint

• Thousand Oaks is a strong, affluent Southern California market with a loyal Lexus ownership base -- guests here return to the Brand Specialists who made them feel genuinely valued

• We develop Brand Specialists from outside automotive -- the training is structured, the mentorship is real, and your earning potential grows with your product knowledge and guest relationships

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Brand Specialist does every day

• Leadership that invests in your development and celebrates the people who build lasting guest loyalty

Lexus of Thousand Oaks is a store where a hospitality-first Brand Specialist can build a genuinely rewarding career. The brand is built on trust, the market supports it, and the training will give you everything you need to represent one of the world's most respected names with confidence and authenticity.

If you're warm, driven, and ready to bring your guest-facing skills to the world of Lexus -- we'd like to meet you.