- Location
- Four Seasons Tunis, Tunisia
- Type
- Full-time
- Experience
- 5+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.About the role
Ensure all guests receive the highest level of service and handle all guests request in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with the Four Seasons’ policies.
What you will do
Drive Talent Excellence by recruiting, onboarding, training, and developing a high-performing Housekeeping team, including third-party service providers.
Manage Department Operations & Costs by optimizing labor, supplies, and operational expenses while consistently delivering exceptional guest experiences and service standards.
Lead Performance and Team Engagement through coaching, performance management, regular feedback, staff meetings, and fostering a positive, motivated workplace culture.
Ensure Exceptional Quality Standards by overseeing inspections of guestrooms, public areas,and back-of-house spaces to maintain luxury-level cleanliness and presentation.
Drive Operational Efficiency and Asset Management by maintaining inventories, safeguarding equipment, and implementing preventive maintenance and cleaning programs to maximize asset lifespan.
Partner Across Departments to deliver seamless support, respond to operational needs, and enhance overall guest satisfaction through strong cross-functional collaboration.
Oversee Housekeeping Administration & Compliance by maintaining accurate records, payroll documentation, operational reports, and ensuring adherence to company policies, safety standards, and procedures.
Shape Strategic Department Success by developing budgets, managing capital improvement plans, supporting business objectives, and leading the department through change, emergencies, and special projects.
What you bring
Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
Minimum 5 years of progressive Housekeeping leadership experience in a luxury hotel, resort, or upscale hospitality environment.
Proven experience managing large teams, budgets, inventory, and service quality standards.
Excellent English communication skills, both written and verbal, with the ability to build strong relationships across departments and lead diverse teams.
Strong commitment to maintaining luxury hospitality standards, conducting inspections, and delivering exceptional guest experiences.
Ability to control labor costs, operating expenses, and departmental budgets
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
full time
Requirement:
This opportunity is open to local applicants only
