Custodian Supervisor

Position Summary

The Custodian Supervisor is responsible for leading and supporting daily custodial operations to ensure our teams consistently meet Del Sol standards and client expectations.

This is a hands-on leadership position requiring strong communication, accountability, organization, and attention to detail. The Custodian Supervisor is expected to lead from the front, provide clear direction to employees, identify and correct performance issues, and communicate proactively with management.

The successful candidate will take ownership of their team's daily performance while creating a professional, safe, and productive work environment.

Operational Leadership & Execution

• Oversee and support daily cleaning operations to ensure all assigned work is completed efficiently, accurately, and on schedule using the proper equipment and supplies.
• Provide employees with clear daily direction, assignments, and expectations.
• Conduct routine walkthroughs and quality inspections to verify completion of work, identify deficiencies, and ensure alignment with Del Sol standards and client expectations.
• Address cleaning deficiencies promptly and follow up to ensure corrective actions have been completed.
• Ensure appropriate staffing coverage for each shift and immediately communicate shortages, call-outs, or schedule changes to management.
• Step in and provide hands-on operational support when necessary to maintain service levels and meet client expectations.

Training, Coaching & Team Development

• Train, coach, and guide team members on cleaning techniques, safety procedures, proper equipment use, chemical handling, and site-specific expectations.
• Clearly communicate performance standards and consistently follow up on gaps in training, performance, or understanding.
• Provide employees with constructive feedback and coaching to improve individual and team performance.
• Identify recurring performance or behavioral concerns and escalate them appropriately to management.
• Lead by example through professionalism, attendance, accountability, communication, and a positive attitude.

Communication & Reporting

• Serve as the primary point of contact for the custodial team during assigned operations.
• Escalate operational barriers, staffing concerns, employee issues, customer concerns, and urgent situations to the direct manager in a timely and accurate manner.
• Communicate schedule changes, staffing needs, and important site updates proactively and professionally.
• Maintain consistent communication with management regarding the overall performance and needs of the operation.
• Properly document and escalate serious employee or operational issues to HR or Management in accordance with company protocols.

Supply & Equipment Management

• Monitor supply levels and product usage to ensure employees have the materials necessary to complete their assigned work.
• Submit supply and equipment orders accurately and consistently by designated deadlines.
• Help control unnecessary product usage and waste.
• Ensure company equipment is properly operated, cleaned, maintained, and stored.
• Promptly communicate damaged, missing, or malfunctioning equipment to management.

Compliance, Safety & Standards

• Monitor and enforce all company policies, procedures, safety protocols, and performance standards.
• Ensure employees follow proper cleaning procedures, chemical-use requirements, PPE requirements, and site-specific safety protocols.
• Address non-compliance promptly and escalate repeated or serious issues to management.
• Promote a work environment focused on safe work habits and responsible equipment and chemical use.
• Ensure the team maintains a professional appearance and conduct while working at client facilities.

Team Culture & Professional Growth

• Foster a respectful, supportive, and productive team environment centered on teamwork, communication, accountability, and continuous improvement.
• Build positive working relationships while maintaining clear expectations and accountability.
• Demonstrate a willingness to learn, adapt, and grow within the position.
• Participate in supervisor training, company initiatives, and operational improvement efforts.
• Support changes in processes, procedures, or client requirements and help ensure those changes are successfully implemented by the team.

What Success Looks Like

A successful Custodian Supervisor takes ownership of the daily operation.

They know what needs to be completed, ensure their employees understand what is expected, inspect the work being performed, and address issues before they become customer concerns.

Success in this position requires a supervisor who:

• Leads from the front and supports the team when needed.
• Holds employees accountable to clearly communicated expectations.
• Maintains consistent cleaning and safety standards.
• Identifies and addresses problems proactively.
• Communicates staffing, performance, and operational concerns early.
• Follows through on commitments and corrective actions.
• Creates a professional and accountable team environment.
• Works closely with management to continuously improve the operation.

Core Leadership Standard

The Custodian Supervisor is responsible for turning expectations into daily execution.

The role requires more than identifying problems. Supervisors are expected to take action, follow through, communicate effectively, and ensure the team consistently delivers the level of service expected by Del Sol and our clients.

A premiere facilities management service company. We offer a range of essential support services to federal and commercial organizations.
What started as a private, family-owned business, has stayed the same. This enables us to be able to focus on developing meaningful connections with our clients and zero in on quality, not just quantity of projects. We work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine excellence.
From the very beginning, we have always aimed for continuous improvement across all areas of our operations.
Del Sol Solutions is at its core a people business and our values of integrity, character, and mission are our DNA. They guide everything we do, and everything we don’t do. They represent us at our best.
By living our values, we focus not just on what we do for our customers but how we do it. We do what is right all the time, even when no one is looking. We value integrity and have a deep sense of duty, and sound moral principles above all else. We never lose sight of where we came from or why we are here, the reason we exist is to support our clients and people through best in class service. We Lead by example.