• Coordinate the patient admission and discharge process by accurately collecting and verifying demographic, insurance, and financial information to support timely registration, billing, and reimbursement.

• Retrieve, organize, and maintain medical records, including pathology reports, imaging results, and documentation from referring providers, ensuring complete and accurate patient records.

• Serve as a primary point of contact by answering incoming calls professionally and courteously, addressing inquiries, taking detailed messages, and ensuring prompt follow-up.

• Provide administrative support for patient charge entry, insurance verification, authorization, and claims processing to help ensure accurate and efficient revenue cycle operations.

• Prepare and distribute daily treatment, physician, and simulation schedules, ensuring providers, staff, and patients have the information needed for coordinated care and smooth clinic operations.

• Collaborate with clinical and administrative teams to support workflow efficiency, maintain accurate records, and deliver an exceptional patient experience throughout every stage of care.

Minimum Qualifications

• High school diploma or GED required.

• Completion of specialized short-term training in administrative, clerical, or secretarial skills preferred.

• Less than one year of experience in an office, customer service, healthcare, or medical office setting.

• Ability to type a minimum of 45 words per minute.

• Proficiency with word processing software and standard office applications.

• Strong verbal and written communication skills, including proper grammar and professional customer service.

• Working knowledge of general office equipment, including multi-line phone systems, printers, copiers, scanners, and fax machines.

Key Skills & Attributes

• Exceptional organizational skills with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Professional, courteous, and service-oriented approach when interacting with patients, visitors, providers, and staff.

• Strong problem-solving skills and the ability to maintain confidentiality.

• Ability to work independently while also contributing effectively as part of a team.