Manager, Scheduling & Examination Operations

This is a fixed-term contract with benefits, concluding in January 2028. 

About the Role: 

Reporting to Associate Director, Enrolment Operations & Policy, the Manager, Scheduling & Examination Operations provides institutional leadership and operational oversight for the development, planning, coordination, and delivery of the University’s academic timetable, examination schedules, and academic space allocation. The Manager collaborates with academic units and internal campus partners to support strategic enrolment planning, ensure regulatory compliance, and maintain a high-quality student learning environment.  

The Manager, Scheduling & Examination Operations provides leadership for the delivery of examinations to ensure all activities are conducted efficiently, securely, and in accordance with institutional standards.  

The Manager, Scheduling & Examination Operations will:  

• Provide institutional oversight of the operational use, assignment, and ongoing maintenance of academic teaching spaces;  

• Resolve complex academic scheduling conflicts that require interpretation of policy, balancing of institutional priorities, and coordination across academic and administrative units;  

• Maintain parameters and oversee accuracy of data for the allocation of academic space in alignment with University policies, collective agreements, Accessibility requirements, and physical space characteristics;  

• Act as the primary liaison with Facilities Management on academic space readiness, renovations, temporary closures, emergency adjustments, and long range space planning implications;  

• Develop and maintain comprehensive timetables for all programs and sessions (Fall/Winter, Spring, Summer), ensuring accuracy, conflict-free schedules, and adherence to quality standards for students and faculty;   

• Collaborate with academic departments to align schedules with curriculum requirements, faculty availability, and approved program structures;  

• Resolve requests for timetable changes that fall outside policy or are constrained by resources;  

• Manage scheduling adjustments related to course registration management, including enrollment limits, cancellations, late additions, and teaching space assignments controlled by the Registrar’s Office;  

• Facilitate initiatives to enhance scheduling systems and software (e.g., BrockDb) to improve efficiency, user experience, and enhance space efficiency;  

• Manage the planning and administration of all mid-term and final examinations, ensuring schedules are accurate and conflict-free;  

• Manage accommodations for students and coordinate with Student Accessibility Services to ensure exam schedules and space assignments support the effective delivery of accommodated examinations;  

• Lead the hiring, training, and management of examination invigilators (Head Invigilators, Distance Exam Invigilators, and Exam Invigilators);   

• Ensure compliance with institutional policies, accreditation standards, privacy regulations, and COU guidelines; Produce reports and analysis for senior leadership (Associate Director, Associate Registrar, AVPs) as required; and 

• Negotiate and resolve competing space requests with academic administrators to balance resource use and student/faculty needs. 

 Please note: This position may require occasional evenings and weekends based on operational needs.  

Key Skills and Experience: 

• An undergraduate degree in a relevant discipline (e.g., Education Administration, Business) or equivalent combination of education and experience; 

• Experience in academic scheduling, examinations, or related operations; 

• Demonstrated knowledge of University governance, academic regulations and academic structure and program requirements;  

• A strong understanding of University policies, procedures, guidelines and university systems and processes;  

• Understanding of Brock specific programs and how Scheduling database files/tables are connected to other areas of the university (such as Finance);  

• Exceptional computer proficiency including MS Office, Workday, Excel, database, hardware, security, system testing, web solutions and support and troubleshooting of systems and software;  

• Strong project management and problem-solving skills;  

• Knowledge of accessibility and academic integrity standards;  

• Promotes and embodies inclusivity and respect within the workplace and the broader community;  

• Strong leadership and team management skills; and 

• Ability to ensure accuracy in complex scheduling and examination processes. 

Salary and Total Rewards:  

• Job Grade M, Salary Scale ($74,235 - $118,776); 

• Target Hiring Range: $74,235 - $76,000* 

• This is a Fixed term contract position that includes:   

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage. 

• Pension Plan: Enrollment eligibility in the Brock University Pension Plan. 

• Vacation: Up to 3 weeks per year, in addition to university holidays. 

• Flexible Work Arrangements: Hybrid work schedule available 

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range. 

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact [email protected]  if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.