- Location
- SAINT PETERSBURG, FL, US
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Position Summary
Job Title: Front Office Assistant
Department: OHIC BAYFRONT IMAGING CTR
Location: 540 8th Street South, Suite 1100 St. Petersburg, FL 33701
Shift: Full-time, Day shift
Summary
Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Responsibilities
Essential Functions
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Qualifications
Education/TrainingHigh School graduate or equivalent.
Licensure/CertificationNone.
ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.
