Keyholder - New York City Pop-Up

FALL – HOLIDAY POP-UP | NEW YORK CITY | CREATIVE LIFESTYLE BRAND

This brand exists to prove one simple thing: it's never too late to learn something new. We take complete beginners, people who've genuinely never tried this before, and walk them through it, step by step, until they're holding something they made with their own two hands and thinking, “wait, I actually did that?” That feeling is basically the whole point of what we do.

This fall through the holidays, we're bringing that same warm, hands-on, slightly ridiculous amount of joy to a New York City pop-up, and we're looking for a Keyholder we can trust to open and close the store, keep things running smoothly on their shifts, and step up as backup leadership whenever it's needed. We're a small, lean, do-more-with-less kind of team, and we need someone dependable who gets that energy immediately.

The Role

As Keyholder, you'll carry real responsibility for the store on the shifts you're covering, opening or closing independently, handling the day's cash and POS reconciliation, and making sure the floor runs smoothly whether or not the Store Manager or Assistant Manager is on-site. You won't be building the schedule or hiring the team, but you'll absolutely be trusted to keep things running right when it's your shift.

This role is ideal for someone who's reliable to the core, comfortable with a bit of responsibility, and just as warm and fun as everyone else on this team, you don't need a manager title to bring real leadership energy to a shift.

Profile of the Ideal Candidate

• A genuinely good person to be around, kind, honest, and easy to work with, with zero patience for big egos or unnecessary drama

• Trustworthy and dependable, the kind of person who takes opening/closing responsibility seriously without needing to be reminded

• A natural teacher and encourager, patient and enthusiastic with customers who are trying something new or a little outside their comfort zone

• Comfortable with a little ambiguity, you don't need everything mapped out perfectly to make a good call on your shift

• Genuinely enjoys creativity, craft, and helping people feel proud of what they make or give as a gift

• Takes feedback well and gives it just as gracefully, always looking for a better way to do it next time

• Calm and steady under pressure, especially during peak gifting and holiday traffic

Key Requirements

• Some prior retail experience is required; keyholder, shift lead, or senior associate experience is a plus

• Comfortable and energized by the intensity of a fall-through-holiday retail season, including peak gifting periods

• Genuinely fun, warm, and approachable,this brand's personality is a huge part of the job

• Comfortable handling cash, POS reconciliation, and opening/closing procedures independently

• Comfortable demonstrating products and teaching customers hands-on, even if you've never done it before either,we'll train you

• Flexible availability across the full fall and holiday season, including weekends and key trading/holiday periods

What You'll Own

Opening & Closing

• Open or close the store independently on your assigned shifts, including POS setup and end-of-day reconciliation

• Set the plan for your shift, sales focus, task priorities, and anything the team needs to know before doors open

• Flag any issues from your shift to the Store Manager or Assistant Manager clearly and promptly

Customer Experience

• Welcome every customer with warmth and make them feel at home from the moment they walk through the door

• Lead hands-on product demonstrations, helping customers feel confident even if they've never tried this before

• Help every customer walk away with that unmistakable “I can't believe I actually made that” feeling, that's the whole point

• Handle customer questions or minor issues confidently on your shift, looping in leadership for anything bigger

Sales & Floor Support

• Help drive sales performance during your shifts, supporting gift-focused selling without ever feeling pushy

• Keep the rest of the team on track and supported when you're the senior person on the floor

Visual Merchandising & Store Presentation

• Maintain the store's colorful, cozy, gift-ready presentation standards during your shifts

• Make small in-the-moment merchandising fixes as needed — restocking, straightening, keeping things fresh

Operations Support

• Support inventory receiving, stock organization, and replenishment

• Handle gift-wrap/packaging flow during peak periods

• Pitch in wherever the team needs it — this is a small, lean team, and everyone helps everyone

Success Metrics

• Accurate, smooth opening/closing and cash reconciliation on every shift you cover

• Strong sales performance and customer satisfaction during your shifts

• A steady, dependable presence the team and leadership can count on

• Consistent reflection of the brand's warm, playful personality on the floor

Why You'll Love Working Here

• Competitive hourly compensation

• Employee discount

• A lean, no-fluff team that values getting things done well over busy-work and unnecessary meetings

• A genuinely fun, feel-good environment during one of the most exciting retail seasons of the year, a good sense of humor is basically a requirement here, not a bonus

Ready to Join Us?

We'd love to meet you. Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume.

Start Date: August 2026, running through the Holiday season