- Location
- St. Paul, MN, US
- Department
- IT
- Closing date
- Today
- Source
- iCIMS
Description
OVERVIEW
JOB SUMMARY:
- You will provide valuable assistance to faculty, staff, students and university guests with audio-visual (AV) technology and sometimes web conferencing (Zoom), primarily in classrooms and sometimes in event spaces.
- Opportunity to assist with AV for events.
- On-the-job experience and mentoring is provided by full-time staff and experienced student technician peers to hone your ability to understand, use and troubleshoot AV technology.
- Assist with AV maintenance, upgrades, installations and inventory control projects.
- Collaborative problem-solving using Microsoft Teams and our ticket system (TDX) to manage AV requests for assistance and break/fix incidents.
- Participate in a mutually supportive environment with students who work at the Tech Desk, as well as student techs who primarily support events.
ESSENTIAL FUNCTIONS:
- Quickly respond to and manage classroom (and occasionally event) technology emergencies, initiating follow up as needed in some instances
- Assist users with classroom and event space technology by appointment
- Assist full-time AV staff with monitoring and maintaining AV technology
- Hang (and remove) large flat panel displays, and projectors.
- Troubleshoot and install: AV switchers and control system hardware, PCs connected to AV systems, and AV peripherals.
For Questions please reach out to Tim Silverthorn at [email protected]
QUALIFICATIONS
TRANSFERABLE SKILLS
- Use and develop strong written and verbal communication skills
- Previous customer service experience helpful
- Collaborative problem-solving within a mutually supportive team framework
- Using an array of electronic systems to conduct, track and document work, as well as collaborate with tech colleagues
- Using situational awareness and judgement
- Ability to work independently
- Practicing troubleshooting fundamentals
- Learning AV systems and components
- Previous experience with AV equipment/support and/or networked equipment a plus
- Ability to occasionally lift 50 lbs to chest height (some flat panel displays weigh 100+ lbs, but would lifted by 2-3 staff working together, so never exceeds 50 lbs per person lifting) – is a plus
Skills
Customer Service
