Client Service Delivery Lead

Project Role : Client Service Delivery Lead
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Service Delivery
Good to have skills : Oracle HCM Cloud Core HR, SAP SuccessFactors Employee Central, Workday Core HCM
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The HR Tech Delivery Lead is responsible for leading large-scale HR technology transformation programs, driving delivery excellence across Talent Acquisition, Core HR, Learning, Workforce Management, and Employee Experience domains. The role combines technology leadership, client relationship management, AI-led innovation, and commercial accountability to deliver measurable business outcomes for global clients.
The individual will lead multi-disciplinary teams spanning HR technology, operations, data & AI, and transformation while acting as a trusted advisor to client HR and IT stakeholders

Roles & Responsibilities:
Delivery Leadership
Lead end-to-end HR technology delivery across multiple client accounts.
Own program governance, scope management, quality, risk, and delivery outcomes.
Manage global delivery teams comprising architects, consultants, developers, and operations SMEs.
Drive delivery excellence through agile, DevOps, and AI-first methodologies.
Ensure successful execution of large-scale HR transformation programs
HR Technology & Transformation
Define technology roadmaps supporting Hire-to-Retire transformation.
Lead implementation and optimization of platforms such as Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, and related ecosystems.
Identify opportunities for automation, GenAI, Agentic AI, and data-driven transformation.
Design scalable, reusable HR technology capabilities and accelerators
AI & Innovation
Lead adoption of GenAI and Agentic AI solutions across Talent & HR functions.
Drive AI governance, architecture standards, and responsible AI practices.
Sponsor development of AI-powered solutions for recruiting, learning, employee services, and workforce analytics.
Establish reusable frameworks, POCs, accelerators, and innovation pipelines
Client & Stakeholder Management
Serve as trusted advisor to CHROs, HR leaders, HRIT leaders, and business stakeholders.
Manage executive communications, steering committees, and governance forums.
Drive issue resolution, stakeholder alignment, and transformation adoption.
Build long-term client relationships and identify growth opportunities
Commercial & Practice Leadership
Own financial performance including revenue, margin, productivity, and forecasting.
Support sales pursuits, solutioning, RFPs, and client demos.
Contribute to practice growth through capability building, talent development, and thought leadership.
Mentor managers, architects, and delivery leads

Professional & Technical Skills:
Must To Have Skills: Proficiency in Service Delivery.
12-18 years of experience in HR technology, enterprise applications, or digital transformation.
Strong expertise in Hire-to-Retire processes including Talent Acquisition, Learning, Core HR, Employee Services, and Workforce Management.
Hands-on experience with at least one major HCM platform:
o Workday
o SAP SuccessFactors
o Oracle HCM Cloud
Experience leading global HR technology programs and distributed delivery teams.
Proven stakeholder management and executive communication skills.

Additional Information:
- The candidate should have minimum 18 years of experience in Service Delivery.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.