Room Attendant

Room Attendant
My Place Hotel - Grand Rapids

The Room Attendant plays a key role in creating a clean, comfortable, and welcoming environment for guests. This position is responsible for maintaining guest rooms and public areas to company standards, ensuring spaces are well‑stocked, sanitized, and ready for occupancy. Attention to detail, reliability, and pride in quality work are essential for success in this role.

Daily responsibilities include servicing assigned guest rooms and common areas by thoroughly cleaning all surfaces, floors, and furnishings.

Rooms are refreshed by restocking approved guest supplies such as towels, toiletries, and other required items. Windows may be opened for ventilation when weather permits, and room features such as televisions, remotes, smoke detectors, and HVAC units are checked to confirm they are functioning properly. HVAC filters and ice buckets are cleaned as assigned, and windows and high‑touch surfaces are addressed as part of routine and deep‑cleaning tasks. Linens are changed on every bed, with bedding inspected for cleanliness or damage, and towels are removed and replaced with fresh sets. Bathrooms are fully cleaned and sanitized, including vanities, toilets, tubs, mirrors, and floors, to ensure a high standard of hygiene.

The Room Attendant vacuums guest rooms, hallways, and public spaces, removing debris from behind and under furniture. Any maintenance or repair concerns discovered during cleaning are reported promptly. Master keys and room keys must be handled securely at all times.

Additional duties include organizing and restocking housekeeping carts and storage areas, emptying vacuums, removing trash to designated disposal areas, and assisting with deep cleaning projects as scheduled. Room Attendants are expected to follow all safety and security procedures and immediately report any hazards or concerns to management.

This role requires dependability, physical stamina, and the ability to work independently while maintaining consistent quality standards. A positive attitude and commitment to guest satisfaction are critical.