EMERGENCY 911/GIS/PUBLIC SAFETY IT COORDINATOR

To perform technical functions in the access of and use of information technology within Emergency Services including but not limited to the 911 Center, Geographic Information System and Public Safety. An employee in this class provides technical support and system maintenance for local and wide area network operations including interfacing with other systems.  Work is performed under general supervision and is evaluated through conferences, review of work performed and feedback from users on the system. INTERNAL ONLY MAY APPLY

• Maintain the GIS Mapping system and CAD/E911 Communications system.
• Attends various meetings as required; attends classes, workshops, seminars, etc., to maintain job knowledge and skills.
• Plans, coordinates and administers the County’s GIS Mapping and E-911 addressing program, ensuring compliance with all applicable policies, procedures, laws, regulations and standards.
• Coordinates computer programming, application maintenance and hardware / software maintenance with the County Information Systems staff as necessary.
• Provides administrative and technical support for CAD, mapping and communications equipment operations and maintenance. 
• Maintains the GIS System with layer creation and GIS Software updates for all county agencies.
• Provide guidance and support through the bid process for necessary equipment, materials and supplies for department operations. 
• Coordinates the locating and assignment of 911 physical addresses in accordance with County ordinances and NC General Statutes. Maintains the Master Street Address Guide (MSAG); maintains and updates MSAG entries in the E911 CAD system.
• Updates computer-maintained address maps/databases with street ranges, road additions and other changes. 
• Creates and maintains the GIS shape files for all public safety response districts and agencies.
• Monitors the performance of department equipment; ensures the proper maintenance and repair of all equipment and systems; responds to computer hardware / software problem calls from the E-911 call center; prepares and submits 911 call problem reports to all TELCO’s that service Bladen County.
• Receives and responds to public inquiries, requests for assistance and complaints in areas of responsibility.
• Performs general administrative/clerical work by operating computers, printers, copier, fax machine, calculator, telephone, etc.; uses clerical and computer supplies, small hand and power tools, ladder.
• Interacts and communicates with the immediate supervisor and County Staff, outside agencies and the public.
• Performs system assessment and performance monitoring to identify and correct avoidable, operational and service interruptions 

Working Conditions
 While the work is primarily administrative in nature and the normal working conditions are in an environmentally controlled office or building, when responding to emergencies the employee is subject to the same conditions as other emergency personnel including extremes in weather for extended periods of time.

• Thorough knowledge of the organization of the County and of related departments and agencies.  
• Considerable knowledge of the technology used in the 911 Center and Emergency Management Services. 
• Comprehensive knowledge of the terminology and various professional languages used within the department.  
• Knowledge of the layout of County roads and of the locations of various neighborhoods; is able to read, interpret and understand County maps.  
• Knowledge of modern office practices and techniques; has knowledge of and skill in the use of computers for data processing, mapping, word processing and records management.  
• Knowledge of proper English usage, vocabulary, punctuation and spelling. 
• Knowledge of the occupational hazards and safety precautions of the industry. 
• Knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. 
• Skilled in good organizational, technical and human relations methods and processes.  
• Ability to comprehend, interpret and apply regulations, procedures and related information. 
• Ability to ensure the provision of efficient, effective and professional service to the public. 
• Ability to plan, organize and direct technical support staff.  
• Ability to offer training and assistance to co-workers and employees of other departments as required.
• Ability to plan and develop daily, short- and long-term goals related to County purposes. 
• Ability to take the initiative to complete the duties of the position without the need of direct supervision.
• Ability to plan, organize and prioritize daily assignments and work activities.  
• Ability to learn and utilize new skills and information to improve job performance and efficiency. 
• Ability to perform required mathematical calculations.  
• Ability to read and interpret complex materials pertaining to the responsibilities of the job.  
• Ability to assemble and analyze information and make written reports and records in a concise, clear and effective manner.        
• Ability to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. 
• Ability to react calmly and quickly in emergency situations.

Requires an associate’s degree in computer technology, GIS or other relevant field supplemented by one to two years of experience in GIS Mapping, addressing, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. 
 
  Special Requirements
 

• Valid North Carolina Driver’s License
• NIMS compliant with current standards as outlined in local compliance document. 
• Responds on rotating on-call schedule.
• Considered essential personnel during emergency and will comply with Bladen County Personnel Policy 
• Make full disclosure of criminal charges and Domestic Violence Orders upon application.
• Have a thorough background investigation to include drug screening, fingerprinting, criminal background check conducted by the employment agency, including a personal interview prior to employment.

 This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job.  Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.
  
In compliance with the Immigration Reform and Control Act of 1986, Bladen County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.