WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Who We Are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Overview

We are seeking a detail-oriented and proactive Payment Operations Specialist to join our team. In this role, you will be responsible for the day-to-day operations and support of the end-to-end processing of real-time payments such as domestic and cross-border payment transactions. This role involves investigating and resolving payment exceptions, monitoring transaction flows, ensuring compliance with regulatory requirements, and collaborating with cross-functional stakeholders to maintain operational excellence. The incumbent will also support payment initiatives, system enhancements, industry testing, and process improvement efforts to strengthen operational efficiency, risk management, and customer experience.

Key Responsibilities

• Investigate, manage, and resolve payment exceptions and discrepancies related to FAST (including domestic and cross-border transactions) and GIRO transactions in a timely and accurate manner.
• Handle customer enquiries and service requests related to payment transactions, ensuring prompt resolution and a high standard of customer service.
• Perform end-to-end investigation of payment discrepancies and coordinate with relevant stakeholders to facilitate effective resolution.
• Conduct settlement, reconciliation, and verification activities to ensure transaction integrity and operational accuracy.
• Identify and escalate operational issues, risks, or control gaps to relevant stakeholders for timely remediation.
• Collaborate closely with Technology, Risk, Compliance, Operations, Customer Service, and external industry partners to resolve operational issues and improve service delivery.
• Support incident management and service recovery activities to minimize operational disruptions and customer impact.
• Participate in the implementation of industry initiatives, system enhancements, industry testing exercises, and new payment-related projects.
• Identify opportunities to streamline workflows, enhance controls, and improve operational efficiency through process optimization initiatives.
• Support User Acceptance Testing (UAT), documentation reviews, and operational readiness activities for new system deployments.
• Assist in the development, implementation, and monitoring of operational controls and risk mitigation measures.
• Support audit, compliance, and regulatory review activities by providing accurate documentation and evidence.
• Stay abreast of emerging payment trends, regulatory developments, and industry best practices related to real-time transactions and cross-border payment services.
• Provide guidance, training, and mentoring to junior team members on payment processes, operational procedures, and system functionalities.
• Contribute to a culture of continuous improvement, teamwork, and operational excellence.

Qualifications

• Bachelor's Degree in Business Administration, Finance, Banking, Operations Management, or a related discipline.
• Minimum 2 to 4 years of experience in payment operations, transaction banking, or financial operations, preferably within the banking or financial services industry.
• Strong knowledge of real-time payment products, including payment processing workflows, settlement processes, and cross-border payment transactions.
• Good understanding of operational controls, risk management principles, and regulatory requirements within the payments landscape.
• Experience in reconciliation, payment investigations, exception handling, and incident management.

Skills and Competencies

• Strong analytical and problem-solving skills with the ability to investigate and resolve complex transaction issues.
• Excellent communication and stakeholder management skills with the ability to work effectively across multiple teams.
• Detail-oriented with a high level of accuracy and strong risk awareness.
• Ability to manage competing priorities and perform effectively in a fast-paced operational environment.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Familiarity with payment processing systems, transaction monitoring tools, and banking operations platforms.
• Strong teamwork, adaptability, and continuous improvement mindset.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.