- Location
- AP-KR-Seoul (EL), Korea, Republic of
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.
At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
Be the key point of contact for customers —own the end-to-end order management process from inquiry to delivery. Ensure customer satisfaction through effective coordination, issue resolution, and data accuracy.
Responsibilities
Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via email, sales force, customer EDI, and performs order entry activities following defined procedures and guidelines.
Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
Monitor open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
Responsible for entering purchase orders to other Qnity manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer’s delivery date.
Initiate the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction
Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met.
Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
Provides back-up support to other members in group in the performance of job duties as required.
Primary point of contact for SAP Order-To-Cash module representing the supporting business in Korea.
Qualifications :
Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship
Good English Skills
Ability to operate the required computer systems is preferred. (SAP, SFDC and the Microsoft Office Suite of programs)
Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses
Demonstrated attention to detail and exhibits a high level of accuracy
Self-motivated and positive minded.
Creation of value through the productivity improvement projects and initiatives
Customer Service or order fulfillment experience
Join our Talent Community to stay connected with us!
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
We use Artificial Intelligence (AI) to enhance our recruitment process.
