Quality Assurance Case Aide

Description

Starting Salary: $45,000.00 plus overtime pay

Job Type: Full Time and Non-Exempt

Work Schedule: Monday through Friday from 8:30 am to 5 pm

Location: 1900 N 9th Street, Suite 102, Philadelphia, PA 19122 

ABOUT APM & CUA

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.  

The Community Umbrella Agencies (CUA) are community-based agencies established to provide case management services and ensure the permanency, wellbeing, and safety of the children, youth, and their families. APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. APM CUA 2 services the Lower Eastern North region and CUA 5 services the Logan/Olney region. 

SUMMARY

The Quality Assurance Case Aide is a practical and administrative support staff to the Community Umbrella Agency (CUA) program from within the Quality Assurance Department. The Quality Assurance Department is an integral part of the Total Quality Management System (TQM) of APM CUA. The QA Case Aide is responsible for supporting the efforts of the Compliance Specialist and other parts of the TQM Process. 

Key job tasks/duties/responsibilities:

1. Interprets and implements quality assurance standards and procedures in accordance with the Pennsylvania Child Protective Services Law, State regulations, DHS guidelines, and internal policies. 
2. Responsible for having knowledge of Child Protective Services Law, State regulations, DHS guidelines, and  contractual requirements and informing the Director of any new and/or revised regulations. 
3. Track and maintain data that is important and critical to the functioning of the Community Umbrella Agency. 
4. Reconcile data between program tracking applications and user entered data to ensure consistency. 
5. May perform other duties as assigned. 

BENEFITS

• Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance
• Vision and Dental Plans through SunLife
• Basic Life Insurance (100% Employer Funded)
• 403B Retirement Plan with Company Contribution
• Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
• Employee Assistance Program including free counseling, trainings, webinars, and other resources
• Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
• Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
• Short-term and Long-term Disabilities
• Employee Referral Program
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

Requirements

•  A High School Diploma/GED is required. Bachelor’s Degree is highly preferred.
•  Prior experience in working in Quality Assurance and/or Child Welfare is preferred.
•  Prior experience in finance and/or medical coding is a plus. 
• Excellent communication and writing skills.
• Novice Excel skills minimum is required. 
• Good customer service skills and a team player. 
• Sound judgment, data/analytical, and problem-solving skills are essential. 
• Must be proficient in all Microsoft Office applications, including Word, Excel, and Power point. 
• Experience working with databases and web-based applications. 
• Numpad proficiency is a plus. 
• Typing speed of 40 wpm minimum is required. 

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

If hired, you will be required to submit clearances (FBI fingerprints, Child Abuse History Clearance, and Criminal History Clearance) along with other documentation.