Legal Customer Support Administrator (MUST have at least an AA degree)

Description

Legacy Capital Services is proud to provide essential administrative support to a rapidly expanding national consumer rights law firm dedicated to helping Americans achieve financial freedom from burdensome credit card debt, medical bills, auto loans, timeshares, and more. Consumer demand is at an all-time high. Unlike traditional debt relief options like settlement, collections, or bankruptcy, the consumer rights attorneys offer a unique and specialized service, disputing clients’ debts and helping them take control of their financial futures. Located near Downtown Summerlin, enjoy a modern 25,000 square foot high-tech building with spacious break rooms, adjustable rising desks, and ergonomic chairs for comfort and performance.

Position Summary:

The Legal Administrator is the primary person responsible for ensuring client satisfaction through effective case management. This is a professional, “client comes first” position for anyone interested in pursuing a career in legal support. The role requires a high level of professionalism, courtesy, and appropriate attire. Qualified candidates are comfortable working with a high degree of attention to detail; experienced at problem solving; patient with clients; and extremely reliable. This role includes comprehensive training to support professional development and growth within the firm.

Requirements

 Key Responsibilities:

• Act as the face of the law firm, engaging with clients.
• Coordinate legal communications, including handling calls and responding to emails.
• Regularly communicate with clients to provide case reviews and update on their representation progress.
• Actively listen to client needs and identify solutions and provide reassurance to resolve client concerns.
• Analyze client files and accurately maintain sensitive client information and notate interactions.
• Act as a point of contact for resolving escalated issues.
• Maintain financial accounts by processing client adjustments as needed.
• Work closely with other departments as an advocate for the client.

Qualifications:

• A minimum of an associate’s degree required, bachelor’s or beyond preferred
• Strong and clear verbal and written communication skills to interact with clients effectively.
• Speak fluent English. Bi-lingual Spanish a plus.
• A caring and understanding of clients that need a helpful voice.
• Strong ability to multi-task and solve problems.
• Ability to learn new software programs. (On-going training provided)
• Exhibit a high degree of initiative, independence, and critical thinking.
• High level of accuracy, follow-up, and attention to detail.
• Skilled in written English, including spelling, grammar, and punctuation.
• Experience in legal or similar field a plus.

Core Competencies

• Client Relationship Management
• Case Management & Documentation
• Communication Skills
• Problem-Solving
• Attention to Detail

Perks of Joining our Team

• Pay: $21 – $23/hour
• Comprehensive health coverage – medical, dental, and vision plans
• Health Savings Account
• Paid Time Off
• Life insurance
• Retirement savings program
• Opportunities for growth and advancement through internal promotion potential

Typical Work Environment/Conditions: Cubicle, air conditioned, moderate noise, extended phone and computer usage. Essential Functions/Physical Requirements: Ability to sit for long periods of time, speak on the phone (headset), extended computer and keyboard use. 
We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.