Member Accounts Specialist

Position Purpose:

The Member Accounts Specialist is responsible for the accurate and timely processing of customer billing activities for BEMC. This position supports the cooperative's revenue cycle by ensuring customer accounts are billed correctly, payments and adjustments are properly recorded, billing exceptions are researched and resolved, and customer information is maintained accurately.

The Member Accounts Specialist works closely with Member Service, Accounting, Metering, Operations, and other departments to resolve billing issues and provide reliable information to both employees and cooperative members.

 

Essential Functions:

1. Process and review regular monthly customer billing in accordance with established billing schedules and procedures.
2. Review billing information for accuracy, including meter readings, usage, rates, adjustments, taxes, fees, and other applicable charges.
3. Identify unusual or inconsistent billing activity and research discrepancies.
4. Ensure billing rates and charges are applied accurately based on approved cooperative rate schedules.
5. Process billing adjustments, refunds, credits, and other account corrections in accordance with established policies and authorization requirements.
6. Assist with billing for new services, service changes, transfers, and account closures.
7. Process and verify customer payments received through various payment channels.
8. Research payment posting errors and unapplied payments.
9. Assist Member Service representatives with complex billing questions and account issues.
10. Participate in system testing, billing system upgrades, and implementation of new processes when assigned.

Knowledge, Skills and Abilities:

The successful candidate should demonstrate:

• Accuracy: Ability to process large volumes of billing information with a high degree of accuracy.
• Analytical Ability: Ability to identify unusual transactions, billing patterns, discrepancies, and errors and determine appropriate corrective action.
• Customer Focus: Ability to communicate professionally and courteously with cooperative members and employees.
• Problem Solving: Ability to investigate billing issues and resolve routine problems independently.
• Organization: Ability to prioritize multiple responsibilities while meeting established billing deadlines.
• Confidentiality: Ability to safeguard customer, financial, and cooperative information.
• Teamwork: Ability to work effectively with Accounting, Member Service, Metering, Operations, and other departments.
• Adaptability: Ability to learn new technology, billing processes, rates, and procedures.

Minimum Requirements:

1. Two or more years of experience in billing, accounting, accounts receivable, customer accounts, or a related field preferred.
2. Proficient in Microsoft Word and Excel.

Preferred Requirements:

1. Associate Degree and/or Five (5) years related job experience.
2. Electric Cooperative experience.
3. Knowledge and general understanding of Brunswick EMC Rate Schedule and Standard Rules and Regulations, and Renewable Energy Programs.

 

Equal Opportunity/Affirmative Action Employer m/f/d/v