Airport Network Support Administrator II – Video Surveillance Systems

Position Title:

Airport Network Support Administrator II – Video Surveillance Systems

Job Description:

Provides technical support and administration for the Airport’s enterprise video surveillance systems, including cameras, servers, workstations, switches, and related network infrastructure. Troubleshoots complex video, hardware, software, and network issues while supporting system installations, upgrades, security, and end users. Experience with enterprise CCTV/video management systems, IP networks, VLANs, PoE, Windows environments, and field-based technical work is highly desirable.

Various work schedules may be required to accommodate the hours that the Help Desk and onsite technical support staff are available for City customers. Occasional weekend work and on-call work may be required.

About the Position:

The Airport Network Support Administrator II – Video Surveillance Systems provides technical support and system administration for complex, networked video surveillance systems at the Airport. This role installs, configures, maintains, troubleshoots, and optimizes cameras, recording and storage servers, workstations, switches, and related network infrastructure while partnering with technical teams, vendors, and end users.

The ideal candidate has experience with large enterprise CCTV/video surveillance systems and networked video management systems, along with knowledge of IP networks, VLANs, PoE, routing, Windows environments, and remote diagnostic tools. OEM video management certification, experience with structured cabling and low-voltage testing equipment, and strong communication, documentation, customer service, and problem-solving skills are highly desirable.

Position Hourly Range:

$27.89 - $38.04/hr based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• 6-12 weeks of paid parental leave available

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Desired Qualifications

• Experience administering and maintaining large enterprise CCTV/Video surveillance systems including Cameras, Recording/Storage Servers, Video Workstations, Media Converters, Switches, and Microphones with varying end user requirements.

• Experience Troubleshooting and resolving hardware, software, and network issues pertaining to camera, workstation, and server infrastructure.

• Must be able to utilize and understand testing equipment for structured cabling, video, network, and low voltage systems

• Experience in designing, installing, and administering complete networked video management systems.

• Basic understanding of IP networks, Switches, VLANs, PoE and Routing in a multicast video environment.

• Knowledge of Windows operating systems with experience imaging, updating, patching, and troubleshooting workstations/servers in an enterprise environment.

• Experience with remote access, diagnostic, and monitoring tools.

• OEM certified on video management systems/platforms.

• Understanding of Camera and video parameters: Frame rates, image resolution, compression, video format, etc.

• Experienced with system management, documentation, and certification best practices.

• Strong written and verbal communication with ability to express technical knowledge to all levels of understanding.

• Customer service experience: professional interaction with end users, vendors, and other stakeholders.

• Ability to work independently and as part of a team.

• Physical aptitude for fieldwork: Ladders, rooftops, hand tools, heavy lifting, utilizing lifts and other machinery, exposure to elements and construction zones.

Minimum Qualifications:

• Graduation from a four-year accredited college with a Bachelor's degree in Computer Science, Engineering, or related field and four (4) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience substituted on a year-for-year basis.

• Possession of one (or more) of the following certifications may also be required (depending on position requirements): Microsoft Certified Systems Engineer (MCSE), or a Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+.

• Considerable knowledge of Microsoft operating systems, topologies and protocols.

• Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.

• Knowledge of principles of data communications and related equipment.

• Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

Related Duties:

• Assists with product implementation and/or upgrades with the Software Support Team and/or the Software Engineering Team.

• Coordinates with the Network System Engineer Team regarding technology needs and solutions for City departments (particularly at off-site buildings).

• Assists the Network System Engineer Team to develop and maintain City-wide security on the network and for remote users.  This includes the evaluation and installation of necessary software components needed to maintain a secure operating environment for the network users and departments.

• May serve as a primary contact for hardware and\or software vendors through which vendor provided service and support will be coordinated.

• Assists customers using desktop and mobile computer systems by troubleshooting complex hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training.

• Installs, configures, and maintains desktop and mobile computer systems using various tools such as: imaging software, package creation and deployment software, and PC remote support software. Installs, configures, and maintains network printers and associated print drivers. Installs, configures, and maintains wireless network products, such as air-cards and wireless network interface controllers (WNIC), etc.

• Answers and resolves trouble calls from customers over the phone and in person.  Must use and understand the call taking process and utilize the call tracking system to document all solutions and to share knowledge.

• Assists with PC life cycle management processes such as: technology purchasing, data retention and deletion, inventory surplus, etc.

• Provides software integrity while meeting licensing requirements for all LAN software, including the evaluation of potential software products, maintaining licensing requirements set forth by the manufacturers and the City, and installing accurate and timely software upgrades.

• Documents all essential technical processes and procedures ensuring that repeatable processes are in place, shared and followed.

• Assists with network backup and restore processes.

• Maintains an inventory of boards, connectors, and other related replacement parts for the phone and data systems.

• Coordinates with the Network System Engineer Team to provide and maintain communications between multiple protocols.  This includes all hardware and software requirements to enable LAN communication on a standard protocol level such as TCP/IP.

• Assists in the audio / digital video production phase of SLCTV.

• Analyzes functionality of voice and data communication and network equipment.  This can include but is not limited to configuring, diagnosing, and repairing telephone services, VoIP services, and voicemail PBX communication systems.

• Creates, configures, and maintains scripts and software automation. This can include but is not limited to configuring, diagnosing, repairing, upgrading, and optimizing VBScript, AutoIt, AutoHotkey, batch files, and Bash.

• Performs various other duties as assigned.

Working Conditions:

• Moderate physical effort.  Moderate lifting required, intermittent sitting, standing and walking.  Intermittent exposure to moderate noise levels.  Comfortable working conditions.

• Regular exposure to stressful situations as a result of human behavior and the demands of the position.

• Attends meetings, conferences, workshops and training sessions to become and remain current on the principles, practices and new developments in assigned work areas.

Career Ladder Note: 

• After all qualification requirements for a Network Support Administrator III are met, incumbent may be promoted to a Network Support Administrator III  with approval of CIO and Department Head, provided sufficient funding is appropriated for the impacted budget year.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time:

Full time

Scheduled Hours:

40