Senior Manager, Line 1 Risk, Operations

About the role

As Senior Manager, Line 1 Risk, Operations, you will support the Head of Line 1 Risk, Transformation & Operations to coordinate and strengthen risk management across the division.

You will work closely with business leaders to identify emerging risks, address control gaps and embed practical risk management into day-to-day operations. Your advice and insights will support informed decision-making, improve the control environment and help the business deliver strong customer outcomes while meeting its regulatory obligations.

A key focus of the role will be providing specialist risk support across Conduct, Payments and Financial Crime Operations. You will oversee risk governance activities, including risk reporting, key risk indicators, risk and control self-assessments, risk-in-change assessments and monitoring against risk appetite.

You will collaborate across the three lines of defence, providing risk training and guidance to business teams and supporting senior leaders to make sound, risk-informed decisions. You will also coach and guide members of the Line 1 Risk team, helping to build a proactive, accountable and high-performing risk culture.

About you

You are an experienced risk professional with a strong understanding of operational risk, controls and regulatory obligations, ideally gained within financial services or another highly regulated environment.

You bring practical experience supporting risk management frameworks and can confidently review critical processes, identify root causes and control weaknesses, and recommend actions that reduce risk and simplify the way the business operates.

You are comfortable providing pragmatic Line 1 risk advice and influencing decisions across all levels of an organisation. You have experience across risk governance, reporting, key risk indicators, risk appetite monitoring, control design and effectiveness, issues management, obligations and risk-in-change activities. Knowledge of Conduct, Payments and Financial Crime Operations will be important to your success in this role.

You are an analytical and logical thinker who can translate complex risk matters into clear, practical advice. You communicate confidently, build credible relationships and bring the organisation and project management skills needed to manage competing priorities effectively.

You will also be motivated by the opportunity to coach others, contribute to a positive team environment and help strengthen risk capability across the business. A relevant qualification in finance, business, risk management or a related discipline is expected, while professional certifications such as CAMS, CFE or CRISC will be highly regarded.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.