IT Service Management Consultant (Environment Management)

For Linklaters Office in Warsaw, we are currently recruiting for the IT Service Management Consultant (Environment Management) role.

The IT Service Management Consultant – Environment Management is responsible for leading the Firm’s ITIL Environment Management practice, ensuring technology environments are controlled, understood and effectively governed across the service lifecycle. The role will scrutinise the managed service provider’s performance, with a focus on environment stability, availability, ownership, documentation and compliance with agreed operational standards. It will act as the key conduit between internal teams, service owners and the MSP for environment-related matters.

The role will also support Change Management activity, helping ensure environment impacts, dependencies and readiness are understood before changes are approved and implemented. In addition, the role may support the 24/7 Major Incident Management function where required, including communications, escalation and internal coordination.

You will be responsible for:

• Leading the Environment Management practice, ensuring technology environments are governed, documented, maintained and fit for purpose.

• Monitoring MSP compliance with environment management processes, controls, SLAs, KPIs and operational standards.

• Acting as the key conduit between internal teams, service owners and the MSP for Environment Management matters.

• Maintaining oversight of environment ownership, usage, availability, dependencies and lifecycle status.

• Working with internal teams and the MSP to improve environment stability, access controls, documentation and operational readiness.

• Identifying environment-related risks, constraints, conflicts and improvement opportunities across key technology services.

• Supporting Change Management activity, including environment impact assessment, readiness review, scheduling coordination and risk assessment.

• Supporting the 24/7 Major Incident Management rota where required, including communications, escalation and operational coordination.

• Engaging with the IT risk management framework, raising and escalating risks linked to environment stability, access, change activity or control gaps.

• Supporting the firms Disaster Recovery practice with regard to Environment Management

• Providing backup support across other ITIL-aligned practices where required, including Incident, Event, Problem, Request and Risk Management.

Your experience:

• Proven experience in IT Service Management within large, complex technology environments, ideally with exposure to a managed service provider model.

• Strong understanding of ITIL-aligned operational practices, with specific experience or exposure to Environment Management.

• Ability to lead and mature Environment Management, including environment governance, ownership, documentation, lifecycle oversight and operational readiness.

• Experience monitoring MSP performance against agreed processes, SLAs, KPIs, controls and operational standards.

• Strong analytical skills, with the ability to identify environment-related risks, dependencies, constraints, conflicts and improvement opportunities.

• Experience supporting Change Management, including environment impact assessment, readiness review, scheduling coordination and risk assessment.

• Good technical awareness of modern IT services, cloud-based infrastructure, Microsoft Azure environments and environment lifecycle considerations.

• Confident stakeholder management, communication and influencing skills across technical teams, service owners, vendors and global stakeholders.

• ITIL Foundation certification as a minimum; higher-level ITIL certification desirable.

• Proactive, collaborative and improvement-focused, with the ability to support wider ITIL practices such as Incident, Event, Problem, Request and Risk Management where required.

Location

• Warsaw (hybrid model – min. 2 days per week at the office)

Type of contract:

• Contract of employment

Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Private medical care

• Free in-house fitness centre

• Life insurance

• Worldwide travel insurance for business and non-business travel

• Benefit Multisport club card or subsidised travel card

• Wide range of training opportunities

About Linklaters
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.
We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

What sets us apart

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business

• We belong to a firm that embodies its corporate social, environment and governance responsibility commitments

• We celebrate diversity, equity and inclusion so our people can bring themselves to work

• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to

• We invest in custom-fit career paths for our people in line with their talents and aspirations

• We provide agile working solutions to meet the changing needs of our people and our business

• We are committed to people first relationships based on mutual trust, respect and appreciation

• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed

• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills:

Availability Management, Device Management, Environment Management, Equipment Repairs, Information Technology (IT) Risk Management, Information Technology Infrastructure Library (ITIL), IT Capacity Management​, IT Incident Management, IT Service Delivery Management, IT Service Level Management, IT Service Management (ITSM), System Administration, Troubleshooting

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.