Restitution Specialist

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

SubroIQ is seeking a Restitution Specialist as we continue to grow our team. The Restitution Specialist is responsible for managing and pursuing restitution and recovery opportunities on behalf of SubroIQ and its clients. This position reviews claims, supporting documentation and criminal case matters to identify responsible parties. Communicates with insurance representatives, law enforcement and prosecuting agencies to secure timely reimbursement of eligible losses.
The ideal candidate is detail-oriented, organized, persistent, and comfortable handling financial and claims-related information. Strong communication, negotiation, research, and problem-solving skills are essential for success in this role.

Job Responsibilities:

• Review assigned claims, payment records, loss documentation, and related case information to determine potential for restitution and recovery opportunities.
• Research responsible parties and other information relevant to recovery.
• Initiate and maintain communication with law enforcement and prosecuting agencies.
• May be required to attend restitution hearings to present damages.
• Request and evaluate documentation necessary to support restitution or subrogation claims.
• Negotiate repayment arrangements and settlements within established company guidelines and authority.
• Monitor outstanding restitution accounts and follow up consistently to promote timely resolution and payment.
• Maintain accurate and up-to-date case notes, payment records, correspondence, and documentation in company systems.
• Process and reconcile restitution payments and ensure appropriate application to outstanding balances.
• Identify disputed, incomplete, or potentially recoverable claims and escalate complex matters as appropriate.
• Conduct follow-up activities by telephone, email, and written correspondence.
• Research and resolve discrepancies involving claim balances, payments, coverage information, and supporting documentation.
• Work collaboratively with claims, legal, accounting, and other internal teams to facilitate successful recovery.
• Prepare reports and maintain productivity and recovery metrics as requested.

Qualifications and Requirements:

• Previous experience in insurance, claims, collections, subrogation, restitution, accounts receivable, or a related field.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple cases, priorities, and deadlines.
• Strong research, analytical, and problem-solving abilities.
• Comfortable communicating with individuals and organizations regarding financial matters.
• Proficiency with Microsoft Office and the ability to learn claims and case-management systems.
• Ability to maintain professionalism when handling difficult or sensitive conversations.

Compensation and Benefits:

• $47,000 - $50,000 per year (DOE)
• Benefits package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team!
 

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

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