General Manager - Monroe's Hot Chicken (Tempe)

LRW Concepts LLC is looking for a passionate General Manager to lead our neighborhood quick-service restaurant, bringing Southern hospitality, operational excellence, and a commitment to outstanding guest service.

An Arizona-based company specializing in restaurant management and operations, LRW Concepts is recognized for owning and operating acclaimed dining destinations that emphasize scratch-made cuisine, a dedicated team culture, and elevated guest experiences. As the parent company of Lo-Lo’s Chicken & Waffles, Monroe’s Hot Chicken, Brunch & Sip, and Warren’s Supper Club, LRW Concepts is dedicated to delivering exceptional quality, service, and experiences for both guests and employees.

Monroe’s Hot Chicken:

Monroe’s Hot Chicken is a high-energy, high-paced quick-serv restaurant that provides guests with hot, fresh, made to order Nashville Style chicken in a hometown environment full of flavors and tasty treats.

Known for its tantalizing flavors and spiced up seasoning mixtures, Monroe’s gives each guest the opportunity to enjoy southern friend chicken with a kick in an environment that offers guests on the move the opportunity for high quality dining in a quick-serve environment.

Position: General Manager

Location: In person required: 430 N Scottsdale Rd. Ste K, Tempe AZ, 85281

Shift: Open, Swing, Closing, Weekends, Holidays

Starting Base Salary: $55,000 – $75,000 B.O.E

Expected Hours: 45– 55 per week

Supervisory: Reports to Chief Operating Officer, Director of Systems and Operation

At LRW Concepts, LLC, we value diverse experiences and believe in second chances—individuals with prior justice system involvement are welcome and strongly encouraged to apply.

Position Summary:

The General Manager is responsible for overseeing all aspects of daily restaurant operations to ensure consistently exceptional guest experience. This leadership role involves managing staff performance, maintaining operational standards, optimizing financial outcomes, and fostering a positive team culture. The General Manager sets the tone for service excellence, drives strategic growth, and ensures the restaurant operates efficiently, profitably, and in alignment with company values.

Key Responsibilities:

Operational Excellence

• Direct daily restaurant operations, ensuring efficiency and consistency

• Maintain high standards in food quality, cleanliness, and customer service

• Ensure compliance with health, safety, and company policies

• Take ownership in creating and tracking value-based initiatives that add value to the job

Financial Leadership

• Develop and manage budgets, forecasts, and financial goals

• Analyze performance metrics and implement strategies to improve profitability

• Control inventory, purchasing, and vendor relationships

• Control food and labor costs, while ensuring P&L aligns with targeted goals

Team Development

• Recruit, train, and mentor staff across all departments

• Create a positive, inclusive, and performance-driven culture

• Manage scheduling, performance reviews, and work with HR on personnel matters

Guest Experience

• Foster a welcoming environment and resolve guest concerns with professionalism

• Monitor service quality and implement continuous improvements

• Build relationships with regular patrons and the local community

Marketing & Growth

• Collaborate on local marketing initiatives and community outreach

• Track industry trends and apply innovative strategies to grow the business

• Develop and identify trends and changing community demands

What We’re Looking For:

• Experience in Food Service or Hospitality Five (5) or more years prior experience in a fast-paced full-service restaurant role
• Leadership Skills Three (3) or more years proven ability to supervise, motivate, and guide a team toward operational goals.
• Strong Communication Abilities Clear and effective communication with team members, customers, and management.
• Customer Service Excellence A commitment to delivering outstanding guest experiences and resolving issues professionally.
• Time Management & Multitasking Ability to prioritize tasks and manage shift responsibilities efficiently under pressure.
• Business Acumen & Operational Knowledge Five (5) or more years with POS systems, cash handling, inventory tracking, and shift reporting.
• Problem-Solving Skills Quick thinking and resourcefulness in handling unexpected challenges or customer concerns.
• Flexibility & Reliability Willingness to work varied shifts, including evenings, weekends, and holidays.
• Food Safety & Sanitation Awareness Understanding of health regulations and ability to enforce cleanliness standards. Certification ServSafe

Why LRW Concepts:

We are an experience to be had not only as a guest but as an employee. Our company offers a great environment and creates an atmosphere to ensure dining and serving wonderfully crafted meals. Our brunch is a vibe! Other perks that you may receive include:

• Staff discounted meals
• Creative input into a growing, community-focused brand
• Potential for career growth as business expands
• Flexible Schedule

Benefits:

Full-time Employees: average 30 hours or more hours per week

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K (not matched)
• Paid time off

EEOC Statement:

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected applicable.

Notice of E-Verify Participation

This employer participates in E-Verify. As required by law, we will use E-Verify to confirm the employment eligibility of all newly hired employees. You have the right to know if your employer participates in E-Verify and to be provided with the necessary information and forms upon hire. You can find more information about E-Verify and your rights at https://www.e-verify.gov/emplo....