Eligibility Specialist I (Family Support Services)

The Department of Social Services seeks a highly motivated and dependable professional to join our Family Support Services team. This role requires advanced communication and exceptional customer skills to support the Energy, Work First, Childcare, and/or the Application Assignment team.

Individual must support the Forsyth County Guiding Principles of WeCare 

This position requires the ability to work in a fast-paced, evolving environment and, at times, may require training in different locations. 

Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; 

or graduation from high school or GED and one year of experience in an income maintenance program. 

A higher education level may be considered as a substitution for all or part of the experience requirement.

The successful candidate will provide guidance and determine eligibility for customers requesting services such as CIP or LIEAP, use universal computer technology such as Microsoft Office, NCFAST (North Carolina’s Eligibility Case Management system), a web-based reception system, the Laserfiche Document Management system, utilize de-escalation skills when appropriate, and thrive in a team-oriented, fast-paced environment.