Customer Experience Management Specialist II

[Purpose Statement]

To coordinate, plan and implement marketing communications tools, tradeshows and events to support the business objectives. Provide general event planning and administrative support to the Marketing Team. Coordinate tradeshows, external and internal events such as kickoff meetings and offsite meetings.

[Key Responsibilities]

• Manage tradeshows and major events for all divisions including planning, establishing specific goals and objectives, budgets, schedules, mailings and invitations, maintain an event calendar for the region

• Confirm and arrange for logistics, contracts, housing, dinner arrangements and master schedule for events and tradeshows, coordinate the communication and schedule with sales administrators so that they may arrange for travel, completed sponsorship documentation (where required) and ATA's directly

• Act as the focal point for all International marketing communications materials, literature and the lead coordinator for International congresses and events including sales meetings

• Responsible for procuring promotional items in cooperation with marketing & product management

• Manage lists of available inventory for product brochures and marketing materials and ensure that country sales assistants have an updated list and recommended literature to order directly

• Manage Product Catalogue delivery

• Responsible for communicating such events as contests, launches events, etc.

• Assist with the preparation of product training materials and the organization of training sessions in cooperation with marketing and product management

• Responsible for coordinating/organizing internal events such as annual kick off meeting / Christmas party

• Assist with written correspondence, mailing of letters, documents, promotional information, etc. to customers

• Administrative Support: Plan and execute marketing communication activities (both paper based and also digital and e-marketing based); Prepare reports, schedules, analysis and budgets on specified activities; Coordinate and transcribes statistical analysis of competitor and industry activities; Assist in the selection and management of suppliers to ensure quality collateral at a competitive cost, within given timeframe; Ensure that external marketing communications meet legal and regulatory guidelines; Responsible for maintaining local website

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