- Location
- London · London, England, United Kingdom
- Type
- Full-time
- Department
- Retail: Westfield - White City
- Seniority
- Manager
- Source
- Greenhouse
Description
OVERVIEW:
As a Department Manager at our White City store, you will be the heartbeat of our retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.
With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals.
This position offers a salary of £38,500
WHAT YOU'LL BE DOING:
- Coaching, motivating and developing a high-performing operational team through regular feedback, training and performance management.
- Monitoring operational KPIs and identifying opportunities to improve productivity, efficiency and stock availability.
- Supporting department planning, forecasting stock requirements and ensuring operational readiness for key trading periods, launches and promotions.
- Driving health & safety compliance, including safety checks, risk management and creating a safe working environment for colleagues and customers.
- Conducting investigations, managing performance conversations and supporting people processes with fairness and professionalism.
- Collaborating closely with Store Management and Department Managers to deliver shared business objectives.
- Leading operational floor walks and audits to ensure standards, compliance and operational excellence are consistently achieved.
- Delivering clear communication to your team through daily huddles, briefs and operational updates.
- Acting as a key leader within the store and stepping into wider management responsibilities when required.
- Continuously identifying opportunities to improve processes, develop talent and enhance operational performance.
WHAT YOU'LL NEED:
Essential Criteria:
- Retail management – Experience of working in fast paced retail store managing a team on the shop floor.
- Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences.
- Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management.
- Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
- Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
- Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement.
- Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.
- Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges.
- Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.
- Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
- Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.
- Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards.
- Organisational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently.
- Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations.
This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations
CLOSING DATE:
Friday 12th August @12pm
