Development Lead - Service Inventory, Monitoring, OSS-AI - Virgin Media Ireland

About Virgin Media:

Virgin Media Ireland is home to the country’s fastest broadband and is the leading provider of connected entertainment and broadcasting. We power millions of connections nationwide every single day, delivering award‑winning ultrafast broadband, TV, mobile and home phone services that keep Ireland working, streaming and communicating at superfast speed. Our Virgin Media Business division provides the fastest broadband speeds and advanced connectivity solutions for entrepreneurs, SMEs, large organisations and the public sector.

Virgin Media Television is Ireland’s number one commercial public service broadcaster, delivering four free‑to‑air channels - Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four, along with Virgin Media Play, our state‑of‑the‑art free streaming service. We deliver fresh, diverse and original Irish content - from news and current affairs to entertainment, factual and drama - alongside the best of international programming.

Virgin Media Ireland is part of Liberty Global Ltd. (Nasdaq: LBTYA, LBTYB, LBTYK), a leading international converged connectivity and investment company. Liberty Global manages three complementary platforms: Liberty Telecom, which provides around 80 million fixed and mobile connections across Europe and generates $21.6 billion in aggregate revenue; Liberty Growth, which invests in scalable technology, media, sports and infrastructure businesses valued at $3.4 billion; and Liberty Services, which delivers technology, operational and financial services generating approximately $700 million annually*. Together, these platforms create long‑term, sustainable value for shareholders.

For more information, visit www.virginmedia.ie.

*As independently valued as of December 31, 2025. 

**Represents full year 2025 revenue of Liberty Services, substantially all of which is derived from our consolidated businesses and nonconsolidated joint ventures

About the Role:

This role will sit in the wider Technology Solutions organisation within Virgin Media Ireland. This role will involve managing technical components, working closely with different technical teams and business stakeholders. This is a Lead role who will oversee technical product roadmaps, and support solutions management, technology architecture, technology delivery, and operations in the full component’s lifecycle, part of IT programmes within Virgin Media Ireland. There will be a strong focus on driving the ownership and enablement of AI-driven applications across our systems, and a key emphasis on building and maintaining good quality technical components, ensuring that 3rd party development and support teams adhere to the KPIs defined.

Specific Duties & Tasks:

• Manages Technical Product roadmaps of components supporting service inventory which includes but is not limited to the following list:

  • (ESRI) ArcGIS – Geographical Information System

  • (Ciena) BluePlanet Inventory (BPI)

  • Service Now CMDB

  • FCAPS Fiber Monitoring application stack

• Ensures maximum value of technical components is delivered from VMIE business drivers, and at the same time drives continuous improvements and innovation initiatives on the same components.

• Owns the technical development, and software integration of AI-driven applications and features across the wider OSS stack.

• Owns Tier-3/Tier-4 support of technical components, serving as escalation point when required.

• Supports Solution Management, and Technology Architecture in solution requirement analysis (HLA, CRs)

• Participates in epic / feature refinements led by POBAs that impact technical products / components 

• Manages PI resource allocations, as per Technology Delivery business-demand

• Engages in Technology Delivery planning and execution meetings (e.g. PI feature presentation, SoS)

• Assists Technology Delivery in component releases go-live planning and operational readiness

• Ensures that 3rd party teams (development, support) have all they require (e.g. applications knowledge) and plays an active role in partners KPI management

Skills & Expertise:

• Equivalent to a bachelor’s degree from an accredited college or university with major course work in Computer Science, Management Information Systems, or a closely related field

• CSS/BSS/OSS experience in telecommunications companies, and knowledge of Business, Application and Technology Architectures.

• Technical IT background (Software, Hardware, Networks), with exposure to the full software development lifecycle (SDLC).

• Preferred experience in technical lead roles, e.g. IT technical project management, IT development, ideally with exposure to different delivery models: waterfall, agile, devops.

• Strong analysis skills and technical experience, preferably in software delivery and integration within digital transformation programmes.

• Experience in building, communicating, and managing technical roadmaps and schedules.

• Mandatory previous experience of ESRI ArcGIS application.

• Familiarity with AI applications development and frameworks, with a focus on driving the transition to IT/OSS AI driven applications.

• Generic knowledge of Service, Network Inventory, and Monitoring applications, and associated processes desirable.

The Person:

• Able to communicate effectively and efficiently with the business while ascertaining the key impact/detail behind the issue/request

• Prioritizes workload successfully, being highly organized, detail-oriented, and handling various tasks simultaneously within limited time constraints.

• Has excellent stakeholder management skills to manage both internal, central and third-party relationships

• Strives to be the best in everything they do, challenges ideas and constantly innovates

• Able to work in a fast-paced environment, be flexible and embrace change

• Extremely organised and a methodical approach to both daily tasks and project work

• Highly self-motivated and constantly inspiring others

• Has strong Leadership and organizational skills

• Excellent interpersonal and problem-solving skills – comfortable with uncertainty and ability to think on their feet.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business.