Receptionist cum Mailroom

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As the welcoming face of our workplace, you'll be the first point of contact for clients, visitors, and colleagues — creating positive first impressions that reflect JLL's commitment to excellence. This dual-focused role combines front-of-house hospitality with efficient mailroom operations, ensuring seamless communication flow and a well-organized facility environment. You'll manage reception duties with warmth and professionalism while coordinating the distribution of mail, packages, and courier services across the organization. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll play an essential part in keeping our workplace connected, efficient, and inviting. Your organizational skills and attention to detail will support daily operations, while your interpersonal abilities will help foster the collaborative culture that sets JLL apart.

What your day-to-day will look like:

• Greet all visitors, clients, and employees with a professional and friendly demeanor, managing the visitor registration process and ensuring appropriate access protocols are followed
• Answer, screen, and direct incoming calls to the appropriate departments or individuals, taking accurate messages when necessary
• Coordinate and manage meeting room bookings, ensuring spaces are prepared and equipped for scheduled appointments and conferences
• Sort, distribute, and track incoming and outgoing mail, packages, and courier deliveries across multiple departments and floors
• Maintain an organized mailroom system, including logging shipments, coordinating express deliveries, and managing the franking machine
• Handle administrative tasks such as data entry, filing, photocopying, and maintaining office supplies inventory for reception and mailroom areas
• Liaise with building management, security personnel, and external vendors to resolve facility-related queries or issues
• Support workplace operations by monitoring reception and mailroom areas to ensure they remain clean, organized, and professionally presented
• Assist with ad-hoc administrative projects and tasks as needed to support the broader facilities and office services team

Required qualifications:

• High school diploma or equivalent educational qualification
• Minimum 1-2 years of experience in a receptionist, front desk, or mailroom role, preferably in a corporate or commercial real estate environment
• Strong interpersonal and communication skills with the ability to interact professionally with diverse stakeholders at all levels
• Excellent organizational abilities and meticulous attention to detail when managing multiple tasks simultaneously
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer literacy
• Physical ability to lift and move packages and mail items weighing up to 20 kg on a regular basis
• Flexibility to adapt to changing priorities and handle unexpected situations with composure and problem-solving skills

Preferred qualifications:

• Experience using visitor management systems and mailroom tracking software
• Knowledge of courier services, postal regulations, and shipping procedures
• Previous experience in facilities management or office services within a multi-tenant commercial building
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion
• Second language skills relevant to the local business environment

Location:

On-site –Kuala Lumpur, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.