Strengthen CO Homes Enterprise Director (Program Management II): DORA/Division of Insurance - Hybrid

Hybrid Workplace Arrangement: 

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.  

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission. 

• Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail. 

• Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more! 

• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.

• Bike-to-work programs, including access to storage lockers and bike racks.

• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.

• Medical and Dental Health Insurance for employees and optional coverage for their dependents.

• Life Insurance for employees, and optional coverage for their dependents.

• Paid Time Off, including 11 paid holidays.

• Short- and long-term disability coverage.

• Tuition assistance program.

Check out our excellent benefits package!

The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. DOI helps consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. The division regulates and monitors insurance companies in Colorado, as well as insurance agents, ensuring all are following the law.

The Property and Casualty/Strengthen Colorado Homes Enterprise work unit is currently comprised of the Property and Casualty Rates and Forms, Consumer Services, and Actuarial teams. The work unit is responsible for reviewing property and casualty insurer rate and form filings to ensure compliance with statutory, regulatory, and actuarial standards as well as investigating consumer complaints and assisting consumers with property and casualty insurance-related concerns.  

As a result of the passage of Senate Bill 26-155, this work unit is also now responsible for implementing and administering the Strengthen Colorado Homes Enterprise. This initiative will use insurer fee revenue to help stabilize Colorado’s homeowners insurance market by awarding homeowner grants for resilient roof systems, supporting workforce development grants, and funding a study to evaluate insurance options in wildfire-prone areas. This work unit is also responsible for other operational and programmatic responsibilities necessary to fulfill the statutory objectives of the Enterprise, such as ensuring compliance with statutory, fiscal, procurement, reporting, and grant administration requirements.

Position: SFA 4342

The Strengthen Colorado Homes Enterprise Director is the senior administrative staff position supporting the Enterprise. Together with the Grant Administrator and the Board Administrator, both of whom report directly to this position, the Enterprise Director is part of a three (3) person administrative team whose purpose is to provide the operational leadership, analytical expertise, and staff support necessary for the seven-member governing board to effectively exercise its statutory powers, including fee administration, grant awards, program reporting, and contractor engagement. The Enterprise Director reports to the Deputy Commissioner for Property and Casualty Insurance and is a fully integrated member of the Property and Casualty team, working collaboratively with other Property and Casualty units including the Rates and Forms, Actuarial, and Consumer Services teams, as well as other Division staff as program needs require. The position engages across a complex stakeholder landscape that includes insurance insurers, roofing industry professionals, county governments, and consumer advocates, as well as developing professional relationships with peer state regulators and monitoring relevant working groups at the National Association of Insurance Commissioners.

Duties include, but are not limited to:

• Leading development of the administrative and policy framework supporting the Enterprise board;

• Designing and maintaining a comprehensive performance measurement framework to assess program impact on hail/wind loss reduction and insurance premium reductions; preparing annual performance reports and plain-language public summaries;

• Monitoring workflow and coaching team members to ensure work is performed in a timely and appropriate manner;

• Establishing and enforcing internal financial controls and grant disbursement procedures; maintaining auditable records and commissions periodic financial audits with corrective action follow-through;

• Identifying emerging program gaps or operational risks, advising the board on alternative courses of action, and ensuring board-adopted rules and policies are implemented with fidelity and appropriate documentation;

• Enabling consistent evaluation of insurer compliance with fee requirements and preparing formal compliance assessments for the board and Deputy Commissioner with recommendations for enforcement follow-up as warranted;

• Maintaining a geographic equity monitoring protocol to ensure grant awards are distributed proportionally to hail exposure risk and homeowner need.

MINIMUM QUALIFICATIONS (MQs):

There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience

Option 1: Experience

• Nine (9) years of professional* experience working in the public sector, private sector, or for a nonprofit performing at least one (1) of the following:

  • Grant Management: Directing grant or funding programs end-to-end, including application design, eligibility verification, fund disbursement, budgeting, compliance, and reporting on public funds;

  • Operational management and leadership: Ensuring compliance with policies, rules, and regulations by planning, developing, and/or ensuring the follow-through of systems used within a work unit; AND/OR

  • Program management: Overseeing day-to-day program operations, including establishing workflows and coordinating staff, contractors, and vendors. Developing program policies, managing resources, ensuring program compliance, monitoring and driving progress, reporting outcomes, and coordinating collaboration between multiple stakeholders.

• Of the nine (9) years, two (2) years must include the following:

  • Formal** supervisory experience over professional-level staff, including reviewing and evaluating work produced by subordinates to provide feedback and coaching when appropriate.

Option 2: A Combination of Education AND Experience 

• Associate’s Degree and Experience: Graduation from an accredited college or university with an associate’s degree in business, business administration, communications, finance, public administration, public policy, or a field of study related to the work assignment; AND

• Seven (7) years of professional* experience working in the public sector, private sector, or for a nonprofit performing at least one (1) of the following:

  • Grant Management: Directing grant or funding programs end-to-end, including application design, eligibility verification, fund disbursement, budgeting, compliance, and reporting on public funds;

  • Operational management and leadership: Ensuring compliance with policies, rules, and regulations by planning, developing, and/or ensuring the follow-through of systems used within a work unit; AND/OR

  • Program management: Overseeing day-to-day program operations, including establishing workflows and coordinating staff, contractors, and vendors. Developing program policies, managing resources, ensuring program compliance, monitoring and driving progress, reporting outcomes, and coordinating collaboration between multiple stakeholders.

• Of the seven (7) years, two (2) years must include the following:

  • Formal** supervisory experience over professional-level staff, including reviewing and evaluating work produced by subordinates to provide feedback and coaching when appropriate.

OR

• Bachelor’s Degree and Experience: Graduation from an accredited college or university with a bachelor's degree in business, business administration, communications, finance, public administration, public policy, or a field of study related to the work assignment; AND

• Five (5) years of professional* experience working in the public sector, private sector, or for a nonprofit performing at least one (1) of the following:

  • Grant Management: Directing grant or funding programs end-to-end, including application design, eligibility verification, fund disbursement, budgeting, compliance, and reporting on public funds;

  • Operational management and leadership: Ensuring compliance with policies, rules, and regulations by planning, developing, and/or ensuring the follow-through of systems used within a work unit; AND/OR

  • Program management: Overseeing day-to-day program operations, including establishing workflows and coordinating staff, contractors, and vendors. Developing program policies, managing resources, ensuring program compliance, monitoring and driving progress, reporting outcomes, and coordinating collaboration between multiple stakeholders.

• Of the five (5) years, two (2) years must include the following:

  • Formal** supervisory experience over professional-level staff, including reviewing and evaluating work produced by subordinates to provide feedback and coaching when appropriate.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.  Part-time experience will be prorated.

SUBSTITUTIONS:

• Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree. A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelor's degree requirement.

*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. 

**Formal supervisory experience requires accountability for the quality and quantity of work of at least three or more full-time employees of the organization; responsibility for making decisions that affect the pay, status, and/or tenure of subordinates; and authority in the hiring, performance planning and evaluation, and progressive discipline processes.

Preferred Qualifications:

• Demonstrated process improvement and change management experience, including developing and implementing new processes, quality improvement processes, and cost-saving measures;

• Risk management and disaster resilience: Working knowledge of property insurance, catastrophe risk, and hazard mitigation, including how structural improvements reduce losses and lower premiums. Background working with insurers, regulators, or emergency management agencies.

• Demonstrated experience working in a regulatory environment or in compliance monitoring and enforcement;

• Demonstrated experience engaging diverse stakeholders—including legislators, regulators, and/or regulated entities—to interpret laws, policies, and procedures while providing strategic guidance and resolving complex concerns;

• Demonstrated experience with board and/or commission support;

• Demonstrated program development experience, including experience developing and monitoring a budget, and experience establishing goals, objectives, procedures, and performance expectations;

• Demonstrated experience in developing principles and processes for providing customer service, developing customer needs assessment through the use of data and reporting, meeting quality standards for services, and evaluating customer satisfaction.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;

• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;

• Demonstrated attention to detail;

• Leadership and Mentoring Skills, including the ability to train, coach, have tough conversations with staff, and maintain a positive culture;

• Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;

• Demonstrated strategic planning skills, including the ability to manage the workload of work units and their resources, including the budget;

• Demonstrated interpersonal skills, including the ability to collaborate with others of different disciplines;

• Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;

• Demonstrated problem-solving skills, including conflict resolution;

• Demonstrated program management skills, including developing and establishing procedures, guidelines, and determining how to meet program-wide objectives;

• Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;

• Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department;

• Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;

• Sound judgment and the confidence to make decisions on a routine basis;

• Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor;

• Integrity and high ethical standards;

• Accountability, reliability, including attendance;

• Ability to maintain confidential, controversial, or sensitive information;

• Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision;

• Demonstrated professional demeanor;

• Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc’s, Sheets, Slides, etc).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or, if required, a background check.

  • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related public information, etc.

  • The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.

• Ability to travel independently, including work in-office, as required by business need and scheduled by the supervisor.

• This position requires the ability to travel up to 5% of the time, including staying over weekends when required, and the ability to transport equipment, including, but not limited to, laptop computers, printers, manuals, and supplies.

PLEASE READ - Required Application Materials

Interested individuals must submit the following online:

1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from [email protected] and ‘@state.co.us’ addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3. A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review

Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Part of the comparative analysis process and/or the interview process may be conducted through remote video conferencing (i.e. Google Meet, Zoom, etc.)

Veterans’ Preference: Candidates who wish to assert Veterans’ Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application.  Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness.  Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates. 

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. 

ADAAA Accommodations: DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected].

Check out our excellent benefits package!

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.

Appeal Rights: 

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.