Studio Lead - Wellesley

Part-Time | On-Site | Non traditional retail hours

The Studio Lead Role

This position has a strong operational focus and is intended to provide additional support to the studio leadership team. The primary objective of the role is to help the studio reach its full potential in close collaboration with the existing leadership team.

The role is structured around a shared foundation of responsibilities and expectations, with specialized task tracks that may be assigned based on studio needs and individual strengths. These task tracks can fluctuate or change over time based on the needs of the business or continued development of the Studio Lead.

Core Responsibilities

Applies to all Studio Leads, regardless of track.

• Function as MOD — set the tone for every shift
• Regularly communicate to studio leadership any issues that arise during the shift
• Assist the Studio Leadership in daily studio tasks and projects
• SOP Training — share knowledge and best practices with staff
• Maintain daily checklists and ensure studio team is completing them to B/SPOKE standard
• Provide high-level customer service and hospitality to clients
• Champion the B/SPOKE experience
• Delegate tasks to peers
• Lead by example
• Assist leadership team with additional responsibilities, as needed
• Assist with the training and coaching of new hires
• Maintain knowledge of all studio operations, memberships and promotions
• Deliver timely feedback to peers and management
• Set schedule: 3–4 days per week (approximately 25 hours per week)
• Defined KPI deliverables
• Involvement in staff and class scheduling
• Participation in ordering and budgeting processes

Expectations

• Be a hospitable, positive and hard-working individual
• Ability to prioritize and multi-task within a fast-paced environment
• Willingness to initiate tasks and perform duties without direction
• Excellent communication skills and the ability to work with a wide range of personalities
• Outstanding problem-solving and organizational skills
• Positive, can-do attitude
• Flexibility to work a non-traditional schedule
• At least 20–25 hours of workable availability, with strong preference for opening and closing hours
• Able to meet all other Front Desk Responsibilities and Requirements

Studio Lead Specific Role + Tasks

Specific tasks are organized into a shared core and two specialized tracks. A Studio Lead may be assigned to one track, or take on responsibilities across both, depending on studio needs.

Shared Core Tasks (All Studio Leads)

• Equipment diagnostics
• Studio maintenance and cleanliness
• Audio diagnostics & maintenance

Operations Track

Focus: facilities, supply, safety, and vendor/property coordination.

• Inventory / supply ordering, planning & organization
• Expense management
• Cleaning schedules and cleaning team management
• Safety equipment maintenance & inventory
• Process implementation and accountability
• Client + staff incidents
• Vendor relationships & scheduling
• Facilities Manager & Property Manager communication

Flex Track

Focus: instructor and class coordination, lab operations, and revenue support.

• Studio + instructor schedules (NETGYM)
• Experiences
• Subbing
• Community classes
• Audio feedback logs for studios
• Lab flow and operations
• Assist with operations and revenue generation when needed