Associate Network Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Network Engineer engages with customers around the globe on new installs, provides incident management to troubleshoot problems, and recommends and implements improvements in our network environment. Network Engineers also lead in the evaluation, installation, and support of network communications equipment, including switches, routers, firewalls, and application delivery controllers/load balancers. In addition, the Network Engineer is responsible for testing and evaluating network systems to troubleshoot problems and recommend and implement improvements in our network environment. The Network Engineer manages and coordinates carrier maintenance.

Responsibilities:
● Configure, install, support and maintain customer infrastructure (20%)
● Support, and maintain the network hardware and software infrastructure, including routers, firewalls, switches and load balancers. (20%)
● Identify, analyze, and resolve faults ranging from major network outages to customer escalations. (20%)
● Routine preventative measures such as network monitoring, security, upgrades and maintenance. (20%)
● Create and maintain comprehensive documentation for all implemented networks.
● Email, DNS, DHCP and network monitoring such as fault reporting, traffic analysis and data collection with SNMP.
● Participate in 24/7 department on-call rotation, with some after hours and weekend work expected.

Key Skills, Requirements and Competencies:
● Bachelor's degree (or equivalent) in computer science/other technical field or five to ten (5-10) years of experience in lieu of degree - required
● Minimum of five (5) years of work experience in a mixed vendor 'mission critical' environment –with customer support experience preferred and track record of delivering complex projects with little supervision - required
● Network technologies and protocols including HSRP, VLANs, Spanning Tree, VPN’s, MPLS, BGP, IS-IS and OSPF
● Network monitoring technologies and SNMP management (Nagios, Cacti, Observium, Syslog, Solarwinds etc.)
● CCNA, CCNP or equivalent certifications preferred
● Complex carrier/datacenter network environment
● A thorough working knowledge of TCP/IP protocols, Access Control Lists, IP
Addressing/Subnetting, and LAN technologies
● Network technologies and protocols including HSRP, VLANs, Spanning Tree, VPN’s, MPLS, BGP, IS-IS and OSPF
● Network monitoring technologies and SNMP management (Nagios, Syslog, Solarwinds etc.)
● VMware, Windows, and Linux

Category: Information Technology