Senior Manager - IT Implementation Consulting

Company:

Mercer

Description:

We are seeking a talented individual to join our HR Digital Transformation team at Mercer. This role will be based in Bangalore/Noida/GGN/Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

By joining our newly integrated HR Digital Transformation team, you will be at the forefront of a groundbreaking initiative that reshapes how we deliver HR solutions to our clients. This is not just a job; it’s an opportunity to be part of a dynamic and innovative environment where your expertise in Workday implementation will be highly valued. You will work alongside a diverse group of talented professionals who are committed to solving the challenges of the future of work. Additionally, you will play a crucial role in driving our mission to provide holistic solutions that enhance client experiences and outcomes. With our ambitious growth strategy, you will have access to new opportunities for professional development and career advancement, all while contributing to a team that is poised to become a global leader in HR Digital Transformation.

• Plan and prioritize work for self, assist lead by providing inputs on in all the phases of delivery lifecycle, collate and report status/impediments with the greater project team.
• Proven experience in managing complex projects involving Workday implementations, upgrades, and process improvements.
• Lead / Manage – Launch Implementation projects / Your Way implementations, manage workload for the team, assist team in all the phases of delivery lifecycle, collate and report status/impediments with the greater project team.
• Coordinate with the EM / PM and Client for project delivery
• Multi-task and engage on multiple projects at a time for lead activities.
• End to end ownership of assigned projects
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions

We will count on you to:

• Experience in configuring and customizing Workday HCM modules to meet the specific needs of the organization.
• Deliver solutions for in scope HCM, Onboarding, or Benefits, Data Conversion, Reporting, BIRT, Dashboards for implementation
• Identify scope, scope gaps & get them addressed
• Identify right stakeholders in the project
• Communicate & collaborate with project internal / external stakeholders for project success & plan inputs
• Leading or participating in Workday implementation projects from planning to execution.
• Gather and document requirements, assess complexity and level of effort estimates, prioritizes capacity, and defines development and analysis timelines
• Identify test scenarios, develop test scripts, and provide key support in Workday feature releases, security, and User Acceptance Testing (UAT)
• Mentor and Coach team members
• Being flexible to work in multiple time zones, multiple teams
• Drive Ops excellence culture and lead transformational project(s) with clear visible and measurable impact
• Responsible for driving initiatives and ensuring results with a confined focus on timelines and quality

What you need to have:

• Should be Workday HCM Certified
• Total 10+years of experience (6years in WD)
• BE /B.Tech /MCA /BSc.Extensive experience working with clients as a “Consultant” to drive implementation projects
• Develop and implement strategies for maximizing the organization's use of the Workday platform to enhance business processes and achieve operational goals.
• Lead the planning, execution, and monitoring of Workday implementation, upgrades, and ongoing optimization projects. Coordinate with cross-functional teams to ensure successful project delivery.
• Manage a team of Workday professionals, including analysts, consultants, and developers. Provide guidance, mentorship, and performance feedback to ensure team success.
• Reporting Requirements, Definition - Investigate the business / technical requirements for the client’s reporting needs, work collaboratively with business analysts and architects to clarify requirements and to achieve a consensus on the organization's needs and priorities.
• Provide a overview to the client on reporting capabilities of Workday
• Design the Workday solution to meet the needs.
• Conducting sessions with client personnel to verify the required aspects of the reporting; help them fill up reporting requirements template
• Application Testing – Assist clients with the testing of the delivered reports. Testing is driven by the scenarios from the client team.
• Production Support – Includes the practices and disciplines of supporting the Workday solution for a period of time post deployment.
• Production Rollout – Assist with the rollout of the Workday solution into the production environment.
• Take timely, appropriate action to address stakeholder needs/expectations
• Identify and manage issue resolution including escalation as needed
• Interact and communicate effectively with mid and senior level management
• Works with senior level management for understanding the future priorities and plans
• Develop & manage communication plans with stakeholders aimed at improved collaboration
• Leverage synergies between global information systems    
• Experience with Workday Project Lifecycle
• Demonstrated ability to lead and manage teams, providing clear direction, setting goals, and fostering a collaborative environment.
• Extensive experience working with Workday HCM, Reporting and Data Conversion, including configuration, implementation, and maintenance. Professional Workday certifications are a plus.
• Strong knowledge of Workday Advanced Reports, BIRT, Composite Reports, Dashboards and other complex reporting needs.
• In-depth knowledge of Workday object model of and solution design approach around it
• Knowledge of HR, Benefits, Recruiting and Payroll systems and other functional areas
• Self-motivated and ability to learn quickly through individual research and self-training.
• Ability to absorb new technologies and features quickly.
• Ability to train users in a classroom setting
• Effective knowledge transfer skills in non-classroom environment.

  

What makes you stand out:

• Excellent verbal and written communication skills, comfortable interfacing with business users
• Good troubleshooting and technical skills
• Able to work independently

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.