Host/Hostess

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

 

The Host / Hostess is responsible for creating a welcoming and elevated first impression for guests while ensuring the prompt recognition, seating, and flow of all restaurant guests throughout their dining experience. This role supports the overall food & beverage operation by coordinating reservations, managing seating arrangements, assisting service teams, and delivering attentive, courteous, and personalized hospitality aligned with Viceroy standards.

Hosts / Hostesses may support multiple food & beverage outlets throughout the resort based on operational needs and business demands.

Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Welcome and acknowledge guests promptly with a warm, professional, and service-oriented demeanor.
• Manage reservations, waitlists, table assignments, and seating flow to ensure an efficient and elevated guest experience.
• Escort guests to tables and provide menus while communicating relevant outlet information, specials, and operational details.
• Maintain awareness of restaurant reservations, seating availability, guest preferences, and service flow throughout the shift.
• Assist servers, bartenders, cashiers, and leadership teams in supporting seamless outlet operations and guest satisfaction.
• Maintain cleanliness, organization, and presentation standards at the host stand, entry areas, and surrounding guest-facing spaces.
• Ensure menus are clean, current, and presentation-ready at all times.
• Assist with guest inquiries, phone calls, reservations, and resort information in a professional and knowledgeable manner.
• Support cashiering and payment processing procedures as operationally necessary.
• Assist with opening, closing, side work, and operational checklists as assigned.
• Maintain knowledge of menus, outlet offerings, promotions, and resort amenities.
• Follow all food safety, sanitation, safety, and operational procedures.
• Maintain awareness of local and state liquor laws and support responsible alcohol service practices.
• Respond promptly and professionally to guest concerns and service requests.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, organization, and attention to detail.
• Perform other duties as assigned by management.

Qualifications

• High School diploma and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.