Systems Technician/Helpdesk - Draper, UT

About the Role

As a Systems Technician, you will serve as the primary point of contact for our team's hardware, user accounts, and essential IT platforms. In this hands-on role, you will manage user account provisioning and MFA enrollment during onboarding and offboarding, troubleshoot endpoint devices, and provide front-line Salesforce CRM support and basic administration. Beyond resolving daily user tickets, you will manage hardware assets, track software licenses, and build clear technical and self-service documentation. If you are a proactive problem-solver with a passion for troubleshooting and a knack for keeping technology reliable, we would love to have you on our team.

Essential Functions:

The following list of functions is descriptive of the work to be performed, but it should not be construed as an exhaustive list of responsibilities, processes, or tasks that the job may require.

• Initial point of support for all laptops, desktops, peripherals, video displays, and conference room equipment.

• Front-line Salesforce CRM support for users, permissions, case triage, basic troubleshooting

• Salesforce CRM workflow and general system administration, maintenance, and troubleshooting.

• Initial point of support for user account management, password resets, and troubleshooting.

• Manage employee onboarding and offboarding (provisioning, MFA enrollment, deprovisioning)

• User and group administration within the company IDP/user account management platform.

• Manage the helpdesk ticket queue to accurately reflect current workload, problem systems, etc.

• End user software license tracking.

• · Management and asset tracking of end-user devices and equipment.

• · Endpoint enrollment and software deployment.

• · Create and maintain thorough documentation related to IT processes and procedures.

• · Create and maintain end user self-service helpdesk documentation

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• 1-3 Years in IT support or helpdesk, or equivalent hands-on experience

• Experience administering a cloud productivity suite, including user, group, and license management

• Familiarity with a major CRM platform as a user or junior administrator

• Basic networking literacy regarding TCP/IP, DHCP, DNS, VLANs, etc.

• Solid troubleshooting skills

• Ability to create, edit, and maintain technical documentation

• Effective communication skills and the ability to collaborate with stakeholders on technical issues

Preferred Qualifications

• Technical certifications, such as CompTIA A+, Google IT Support, etc.

• Exposure to mobile device management tools

• Experience with automation scripting

• Familiarity with support ticketing platforms

• Physical access control/security industry background

Compensation & Benefits

• Competitive salary based on experience

• Comprehensive medical, dental, and vision coverage

• 401(k) with company match

• 3 weeks PTO annually

• Paid company holidays

• Health Saving Account

Pay Rate Type

Salary, Full Time Position

Location

This position is an in-person, non-remote role working from PDK's headquarters located in Draper, UT.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Prolonged sitting and occasionally lifting/pushing more than 30 pounds or exerting heavy force, in a wide disparity of environmental conditions.

About ProdataKey

ProdataKey (PDK) is a leading innovator in commercial access control. Our intuitive, cloud-based solutions protect life and property across thousands of facilities every day. For 10 consecutive years, PDK has been recognized among Utah’s Top 100 fastest-growing companies.

Pay Rate Type:

Salary

If you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us!