- Location
- IN KA BANGALORE Home Office PW II, India
- Type
- Full-time
- Department
- Engineering
- Seniority
- Director
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
Position Summary...
Walmart is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At CCaaS Platform, we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.We are seeking a hands-on highly skilled and experienced Director of Software Engineer to join our team. In this people leadership role, you will report directly to the Sr. Director of Engineering and GenAI. You will be responsible for leading a talented team of Sr. Managers, Software Engineers and Data Scientists developing the multi-tenant Contact Center Platform and the innovative Machine Learning and Generative AI systems, as well as architecting enterprise-grade microservices, and pipelines.
What you'll do...
What you'll do:
As a director, you will be instrumental in defining the technical vision and architecture of systems, ensuring they meet performance, security, and scalability requirements. You will collaborate with cross-functional teams, guide engineering efforts, and lead the adoption of cutting-edge technologies to build reliable, high-quality platform software solutions. You will own attracting, developing, and growing top engineering talent while fostering a culture of innovation and high performance.
Build, develop and guide high-performing talent. Define a long-term talent strategy cutting across technology. Provide supervision, mentoring and development opportunities for the team who report into you.
Provide guidance in applying the right architectural pattern for the modernization of the applications by analyzing the gaps between existing architecture and new business requirements
Drive automation using more adoption and CI/CD maturity
Drive implementation of telemetry features based on the domain requirements to improve the overall operational excellence of the application
Technical leadership in building a complex microservices based platform or product that are highly reliable, and scalable
Drive technical impact analysis, conduct RCAs with corrective actions for both short; long term fixes and prevent them from re-occurring
Operating with excellence Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others
Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent
What you'll bring:
Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 15+ years’ experience in software engineering or related area.
Deep working knowledge of all aspects of Cloud native distributed system development: Azure/ GCP/ WCNP preferred
Experience working with micro-services architecture and distributed systems.
Experience managing software development engineers, leaders, architects and leading engineering projects, guiding engineering teams on engineering excellence; solid system design
Experience partnering with cross-functional project development and in collaborating with other scrum teams, QA, Release Management, Program Management, and TechOps
Proven experience in the design, development, and scaling of software platforms for large user bases, focusing on modularity and extensibility.
Platform-focused decision-making, balancing technical and business needs in fast-paced, complex environments to ensure performance and scalability.
Experience collaborating with geographically distributed teams to align on platform goals.
Strong business acumen, integrating technical vision with strategic business insights.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Work
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and6 years’ experience in software engineering or related area.Option 2: 8 years’ experience in software engineering or related area.
3 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
