Bilingual Administrator, Payout Annuity

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid (Montreal)

As a Payout Annuity Administrator, you will support the day-to-day operations of the Payout Annuity team by managing incoming work, helping ensure requests are directed to the appropriate team member, completing operational tasks, and providing backup for key activities.

The role requires someone who is highly organized, able to manage multiple priorities at once, and remain focused on quality and accuracy while working in a fast-paced environment. The individual should also be adaptable and comfortable learning different types of work as business needs and team priorities change.

 

What will you do?

• Manage and monitor incoming work for the Payout Annuity team
• Review and direct requests to the appropriate team member.
• Complete operational and administrative processing.
• Provide backup for key operational activities and participate in cross-training to support flexibility across the team.
• Follow established procedures, controls, quality standards, and service expectations.

• Identify and report risks, problems, or situations requiring escalation.

• Work collaboratively with Payout partners to help manage workload and maintain service levels.
• Monitor team workflow and help identify work that may be delayed, unassigned, or at risk of missing service commitments.
• Learn and support additional Payout Annuity processes, as required.

 

What do you need to succeed?

• Customer service experience with strong administrative and operational skills
• Proficient with MS Office suite
• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada.
• Ability to quickly learn new processes, systems, and tasks
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Able to cover business hours from 8:30 am to 4:30 pm
• Strong attention to detail
• Ability to thrive in a fast-paced, high-volume environment

 

What's in it for you?

• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work!
• 15 days of vacation per year
• Flexible benefits from day one to meet you and your family's needs
• Retirement, stock ownership and savings programs to help you build and enhance your financial security
• A caring, supportive, and inclusive culture
• Wellness programs that support the three pillars of your health - mental, physical and financial

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

49,000/49 000 - 77,000/77 000

Job Category:

Customer Service / Operations

Posting End Date:

04/10/2026