ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategy & Steering:

• Execute global airfreight multimodal product strategy

Product Development & Pricing:

• Collaborate with internal teams to ensure the continuous optimization of airfreight multimodal products

• Define multimodal pricing, either spot or RFQs

• Design and maintain schedule and rate cards

Business Development:

• Coordinate and present product updates to sales

• Support sales to acquire and retain customers, by attending customer meetings (online and in-person), being the SME of airfreight multimodal product in the Americas region

Customer performance and retention:

• Act as the regional escalation point of for internal and external issues involving airfreight multimodal products

• Drive initiatives to ensure proper customer experience and retention

• Maintains strong professional relationships with existing customers, including participating in regular customer business reviews

Profitability:

• Ensure customer and airfreight multimodal product profitability

Leadership:

• Define succession/replacement, recruiting, and personnel development needs for direct reports and coordinate with HR

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

EDUCATION AND EXPERIENCE

• Bachelor’s degree (Business, Logistics and Supply Chain, Transportation, or associate field), or equivalent combination of education and work experience will be considered in lieu of educational requirement

• +10 years of airfreight and multimodal experience

KNOWLEDGE, SKILLS AND ATTRIBUTES

• Growth mindset

• Excellent interpersonal and communication skills

• Customer focused

• Results oriented

• Project management expertise, with proven track record of timely delivery

• Highly developed problem identification and solving skills to ensure the optimal solution is reached

• Decision making/good and proven negotiation skills, with the ability to influence key stakeholders

• Demonstrable leadership experience, with proven ability to instill a culture of high performance within teams

• Financial acumen – understands business drivers and how to calculate it

• Adaptable and flexible to high-pressure environment

PHYSICAL DEMANDS

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

WORK ENVIRONMENT

• The work environment characteristics are similar of those of an office setting with various office equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.