- Salary
- $64k – $92k/yr
- Location
- Lathrop, CA, CA, US
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Source
- GovernmentJobs
Description
City of Lathrop
Customer Service Representative I or II
The level at which an individual is hired is based on their qualifications and experience.
Customer Service Representative I or II
The level at which an individual is hired is based on their qualifications and experience.
The Position
The City of Lathrop is accepting applications for the position of Customer Service Representative I or II. This position directly supports our Finance Division which involves extensive customer service in person, by email and by telephone. Daily responsibilities include but are not limited to clerical and technical accounting duties, accounts payable, accounts receivable, utility billing, and business/animal license processing and performs other related duties as required.
The ideal candidate must self-initiate, be detail oriented, able to interact with difficult customers and work independently, or as part of a team. This individual should also possess excellent interpersonal/communications skills.
About Lathrop
Incorporated in 1989, the City of Lathrop is located in the Northern San Joaquin Valley and sits east and west of the San Joaquin River. Interstate 5, Interstate 205, and State Route 120 intersect within the city. We are located approximately 70 miles east of San Francisco and 70 miles south of Sacramento. Monterey, Santa Cruz, Napa Valley, and the Sierra Nevada Mountains are all located within 2 hours of Lathrop. Lathrop is centrally located within a 30-minute commute of Tracy, Manteca, Stockton, Ripon, Lodi, Modesto, and Livermore.
The Department’s January 1, 2026, population estimates show Lathrop grew from 38,791 residents in 2025 to 40,942 residents in 2026, an increase of 2,151 people, or 5.5%. The report ranks Lathrop as the second fastest-growing city in California with a population over 30,000, behind only Mountain House. Lathrop also ranked fifth among California cities under 300,000 residents for the largest numeric population increase. With the continued growth in the residential communities, our population is anticipated to reach approximately 70,000.
Essential Functions: (include but are not limited to the following)
- Performs a variety of clerical and technical accounting duties, which depending on the area of assignment may include accounts payable, accounts receivable, business and animal license processing/issuing and general accounting duties; provides customer services in person and by telephone; performs cashiering duties.
- Receives payments, issues receipts, balances cash and prepares daily bank deposits; gathers payments and documents from the outside drop box; records debits and credits to cash analysis sheet; performs data entry and posts receipts to various City accounts and funds; operates cash register. ·
- Acts as the City’s main receptionist; answers and routes calls as appropriate; receives the public at the front counter; answers questions and processes requests; sorts and processes Department mail; maintains a variety of records and files; orders supplies for the Department.
- Processes all business license requests; assists customers with questions regarding business licenses; routes all business license requests to appropriate departments for approval; maintains posting of payments; mails renewals and past due notices; prints and mails all business licenses upon approval; maintains business license files; notifies Code Enforcement of non-renewals.
- Performs customer service as it relates to the City’s Utility services, including billing issues, new accounts, cancellations of accounts, work orders and researching balances owed; performs utility billing duties as required.
- Handles accounts payable; sorts and distributes invoices from vendors; contacts vendors regarding invoices and payments; processes invoices; receives departmental approval; enters all pertinent information into the City’s computer system; generates, prints, signs and mails checks for payment; files and maintains copies of checks with invoice backups; creates various accounts payable reports.
- Prepares accounts receivable; receives and posts payments for utility billing, business licenses and various fees for other departments.
- Builds and maintains positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff and the public.
Supervision Received/Exercised:
Customer Service Representative I: Receives immediate supervision from the Customer Service Supervisor or higher-level staff. Incumbents in this classification do not routinely exercise supervision.
Customer Service Representative II: Receives immediate supervision from the Customer Service Supervisor or higher-level staff. Incumbents in this classification do not routinely exercise supervision. Customer Service Representative II Receives general supervision from the Customer Service Supervisor or higher-level staff. Incumbents in this classification do not routinely exercise supervision but may train lower-level staff.
The full job description can be viewed by accessing the following link:
- Customer Service Representative I: $63,602- $77,309/year
- Customer Service Representative II: $75,603 - $91,896/year
Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Customer Service Representative I or II. A typical way of obtaining the required qualifications is to possess the following:
Customer Service Representative I:
The equivalent of two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact and public service work, providing information and/or directing requests over the telephone and at a public counter.
The equivalent of two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact and public service work, providing information and/or directing requests over the telephone and at a public counter.
Customer Service Representative II:
The equivalent of two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact and public service work, providing information and/or directing requests over the telephone and at a public counter and one (1) year of responsible clerical accounting experience, including financial or statistical record keeping, cashiering, accounts receivable, accounts payable, business licenses, and utility billing, and a high school diploma or equivalent supplemented by specialized coursework in accounting or business practices.
Applications
Use the "Apply" link to submit your application materials for this wonderful opportunity. A completed employment application is required. Resumes and attachments are not accepted in lieu of a completed employment application.
EEOC
The City of Lathrop is an Equal Employment Opportunity Employer. It is the policy of the City to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor.
Reasonable Accommodations
The City of Lathrop is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (209) 941-7350 at least five days prior to the scheduled date or deadline.
The City of Lathrop is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (209) 941-7350 at least five days prior to the scheduled date or deadline.
Skills
Accounts PayableAccounts ReceivableCustomer Service
