- Location
- Union Hospital, United States of America
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Lead
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Patient Access Workleader
Location
Dover
Facility
Union Hospital
Department
Admitting and Registration-Cleveland Clinic Union Hospital
Job Code
U99944
Shift
Nights + Call
Schedule
6:00pm-2:30am
Job Summary
Job Details
Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.
In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead and ensure timely and accurate resolution of patient registrations.
A caregiver in this position works nights + on-call, 6:00pm—2:30am.
A caregiver who excels in this role will:
Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.
Provide general oversight and direction for caregivers to ensure daily operational support.
Rotate to different locations/hospitals based on staffing needs.
Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.
Assist with and resolve patient inquiries or complaints.
Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration.
Rotate in the on-call coverage and covers call-offs within the department.
Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.
Train caregivers and conduct performance evaluations.
Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED
Four years of experience in a customer facing role with in-person or phone contact OR previous work leader experience with demonstrated competence in personnel management. An associate’s degree may substitute one year of experience and a bachelor’s degree may substitute two years of experience
Basic PC software application knowledge and the ability to use multiple data systems
Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.