- Experience
- 2+ years
- Education
- High School
- Source
- Fountain
Description
The Rooms Controller will work in partnership with Revenue Management, Front Desk and other operational departments with a focus on managing the hotel’s room inventory to maximize both revenue and quality service levels for guests.
QUALIFICATIONS:
- Typically requires a high school diploma and 2 to 4 years of experience.
- Performs work under general supervision.
- Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
- Possesses solid working knowledge of subject matter.
- May provide leadership, coaching, and/or mentoring to a subordinate group.
JOB RESPONSIBILITIES:
- Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
- Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
- Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
- Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
- Ensure inventory across Property Management System (Galaxy), Revenue Management System (ROS) and Central Reservations System (Valhalla) are in balance and take corrective action in the event of variances.
- Any task as assigned by Revenue Management or Hotel Leadership team.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
DoubleTree Lansing offers a centrally located workplace in downtown Lansing, close to shops, dining, the Michigan State Capitol, Michigan State University, and Jackson Field. The hotel features modern guest rooms, on‑site dining, a free airport shuttle, and 10,000 square feet of event space. An indoor walkway connects the property directly to the Lansing Convention Center, making it a hub for conferences and community events. It’s a professional, service‑driven environment ideal for staff who enjoy supporting both business and leisure travelers.
Application deadline for Colorado positions:
