Environmental Services Assistant

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

Housekeeper (S)

Position Number

Grade

NC01

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.

Description of Work

Join the North Carolina Zoo during an exciting period of growth as we prepare for the opening of Asia! The North Carolina Zoo is looking for several enthusiastic new team members that love working outdoors and interacting with guests. The Environmental Services Assistant (Housekeeper) assists in the direct delivery of custodial operations within the zoo, at remote locations and custodial services requested by the NC Zoo Society and special event coordinators. Position performs routine, manual work cleaning and maintaining buildings, trails, commercial plazas, parking lots and picnic fields. The employee performs recurring tasks in accordance with established practices and cleaning schedules. When problems arise, employee refers them to the Environmental Services Supervisor or Environmental Services Branch Manager. Error reveled by inspection of work, may affect Guests’ perception of the Zoo. Supervision is direct with frequent inspections to assure completion of assignments in accordance with instructions and standards of cleanliness. Position is required to provide timely, accurate, friendly, efficient and effective housekeeping services to the Zoo’s 1,000,000+ Guests per year as well as to Guests invited to special events and/or affairs at the Zoo.

Key Responsibilities:
• Overall cleaning of zoo grounds, commercial plazas, trail trashcans, 5 miles of trails, Guest areas, parking lots and restrooms.
• Cleaning and restocking restrooms using various cleaning supplies and chemicals.
• Collection and sorting or recycling and compost materials.
• Work outdoors and indoors under all environmental conditions. Outdoor work is approximately 80% of the day.
• Use of two-day radio for communication.
• Use of strong commercial cleaning chemicals and equipment such as pressure washers, floor machines, etc. as needed.

WE ARE RECRUITING FOR MULTIPLE VACANCIES.

Knowledge Skills and Abilities/Management Preferences

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. 

Recruitment Range:   

$31,200 - $42,000 (full time) OR $15,600 - $21,000 (part time)

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

• Education and/or experience in housekeeping work that is directly related to the job working in a large public setting like the zoo.

Position/Physical Requirements

• Scheduled workdays:

  Monday through Friday, 7:00am - 4:00pm OR Saturday and Sunday, 6:30am – 5:30pm

• Must be able to work a rotating schedule that involves working weekends, holidays and after regular work shifts.

• Required to participate in the zoo's occupational health program.

• Must have a valid driver’s license issued from within the United States or be able to obtain one within 90 days of employment.

• Must have good physical agility, strength, vision & hearing, and the ability to perform strenuous physical work in extremes of weather and challenging physical environments, e.g. outdoor animal enclosures. Specifically, walking, standing, and seeing animals & exhibits for observation and safety as well as hearing animal sounds, radio communication and emergency situations

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Education and/or experience in housekeeping work that is directly related to the job.

Section/Unit Description 

The Environmental Services Branch supports DNCR and the zoo by providing professional housekeeping services for the zoo’s buildings, exhibits, building grounds, plazas, trails, parking lots, and special events as well as managing the zoo’s recycling and compost programs that contribute to a safe, sanitary, and “GREEN” zoo environment for Guest and staff. Staff in this branch are charged to provide housekeeping services, Guest relations and service recovery to the zoo’s annual 1,000,000+ Guests in a manner consistent with the environment of the zoo as a tourism destination and accredited institution. Branch operations are an integral part of the zoo’s strategic and operational planning, Public contact is highly visible and interactive, requiring a high level of customer relations and park information training.

Division Description

The North Carolina Zoo exists for the enjoyment, education and inspiration of all our citizens and guests.  The North Carolina Zoo mission is to protect wildlife and wild places and inspire people to join in conserving the natural world.  This mission encompasses both domestic and international efforts, focusing on wildlife conservation, habitat preservation and promoting environmental stewardship.

Learn more about the North Carolina Zoo: https://nczoo.org

Click here to learn about employee perks and benefits.

Click here to see the Total Compensation Calculator.

Supplemental and Contact Information.

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. 

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. 

Application Process

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.

• Applicants are unable to submit more than one application to an individual posting.  Only one application received prior to the closing date will be accepted.  Applications must be submitted by 11:59:59 PM on the night prior to the closing date.  

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. 

Veteran’s and National Guard Preference 

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. 

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. 

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

Employment Eligibility 

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). 

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

North Carolina Zoo

4401 Zoo Parkway

Asheboro, NC 27205

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Kimberly West

Email:

[email protected]